Mattermost vs. Statuspage

Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to

Incentivized

Statuspage is a very straightforward yet reliable platform for communicating scheduled maintenance and unexpected downtime. We love the ability to automate maintenance windows and customize every aspect of the messaging. While in a situation where we have the degradation of services or downtime, the platform is easy to use, intuitive and reliable. The last thing I want is to spend a lot of time getting a message out, that time is better spent on handling interactions with customers and addressing the issue.

Incentivized

• Easy intergration to our main CRM (Monday.com)
• I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
• The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.

Incentivized

• Real-time updates on service status and possible impairment
• Flexibility to customize notifications
• Flexibility to customize services, or parts of services which may be impaired

Incentivized

• Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
• I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.

Incentivized

• If you make a mistake, you need to edit on the various platforms like Twitter manually. I wish it would edit the Tweet or delete it and post a new one.

Incentivized

Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.

Incentivized

It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.

Incentivized

We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.

Incentivized

Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.

Incentivized

This went as expected. No surprises or major hurdles.

Incentivized

Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.

Incentivized

I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc. I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.

Incentivized

• The platform is adaptive to storage data center outages in case our cloud storage provider goes away, Mattermost still works with our local database. However, files couldn't be shared. We can switch storage to local temporarily; that's a benefit. Later it all syncs up to main storage.
• When our team switched to Mattermost from paid solutions, we had much savings and access to unlimited past messages and storage quota (we use our cloud storage provider)
• We have better visibility of our tools and other products running adjacent to Mattermost due to integration capability. We use it for notifications/ updates sent from other products.

Incentivized

• Helps organize communication to our clients during an incident.
• Demonstrates our level of transparency to prospects.

Incentivized