Mattermost vs. Socialcast (discontinued)

Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to

Incentivized

Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.

• Easy intergration to our main CRM (Monday.com)
• I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
• The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.

Incentivized

• Had an easy to use interface.
• The ability to opt in and out of various groups is great.
• It works great for large companies with lots of people.

Incentivized

• Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
• I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.

Incentivized

• Mobile App does not provide enough functionality to be useful, but improvements have been made.
• More workflow tools
• More common business process apps

Incentivized

Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.

Incentivized

Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions

It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.

Incentivized

The UX is its best feature

We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.

Incentivized

Excellent support; of course not perfect. :-)

This went as expected. No surprises or major hurdles.

Incentivized

Not applicable, as it is a SaaS platform with minimal implementation

Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.

Incentivized

CA Flowdock, Igloo and SocialCast are similar tools that deliver essential features to build an internal social network.

SocialCast is reliable and supported by VmWare. This can make people feel "safer".

SocialCast has also a clean interface where you can find options and features quickly. The interface is friendly and fast and is not annoying like the CA Flowdock interface (which opens a new tab/window in almost every place you click).

Incentivized

• The platform is adaptive to storage data center outages in case our cloud storage provider goes away, Mattermost still works with our local database. However, files couldn't be shared. We can switch storage to local temporarily; that's a benefit. Later it all syncs up to main storage.
• When our team switched to Mattermost from paid solutions, we had much savings and access to unlimited past messages and storage quota (we use our cloud storage provider)
• We have better visibility of our tools and other products running adjacent to Mattermost due to integration capability. We use it for notifications/ updates sent from other products.

Incentivized

• Definitely more organized project management and team collaboration.
• Efficiency in carrying out tasks.
• Creates a spirit of collaboration and friendliness among colleagues.

Incentivized