Mattermost vs. Quip

Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to

Incentivized

Quip is an excellent program for pulling all writing together under one roof. Some may argue that you could just use the Google suite of products (which is technically true), however, I think Quip is easier to use and bring all document types together with better organization. The searchability is top-notch (I solely use ctrl+j and the search pane to move through Quip). For any company that does a lot of writing for multiple clients, or has a lot of projects going, it provides solid organization. It also is great for allowing visibility into project status without someone potentially causing a conflict (corrupting a document). If you are looking for a full-scale project management software - Quip could probably do it, but it would likely take a bit more internal work to get your system setup.

Incentivized

• Easy intergration to our main CRM (Monday.com)
• I'm not techy myself but I have seen a lot of our previous integrations in Slack transferred over to Mattermost so that's fun
• The desktop and phone app (android) works well enough. I haven't tried it on the Apple ecosystem yet.

Incentivized

• Lists - Quip makes it easy to log your thoughts or tasks into bulleted, numbered or check-boxed lists. You can click checkboxes to mark things off the list, and you can drag and drop single line items to reorder your list very easily. This is especially helpful in prioritizing tasks on the fly.
• Organization - you can group your documents into various folders, favorite the ones you use most, and track changes and updates to each file. It has a very Slack-y feel to the way things are organized, which I find useful.
• Sharing - Quip is a very collaborative tool, allowing you to share and edit documents with co-workers, and get notifications when they update or respond on a particular file.

Incentivized

• Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
• I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.

Incentivized

• The search feature is powerful but it could definitely be finetuned. Sometimes it shows results that make me wonder why those particular ones showed up.
• The update to the dashboard (recent update) happened without us being aware and we had to relearn how to work around the platform.

Incentivized

Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.

Incentivized

It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.

Incentivized

It is the best collaboration tool in my company. Through it, the organization has achieved better connectivity and efficiency in its communication. Primarily, the docs feature of this software is the most utilized in the company. Slowly, dash-boarding and project management features have also been utilized. Generally, it is the best tool, very easy and fairly streamlined

Incentivized

We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.

Incentivized

I have never used Quip's support. To be fair, we hired someone who used to work for Quip before working at our company, and he implemented it and pushed it with the team. He was very biased toward the product, and yes it was better than Google Drive, but by how much?

Incentivized

This went as expected. No surprises or major hurdles.

Incentivized

Unlike Slack and Discord, Mattermost is self-hosted and focused on security. I used Discord before for community management and much simpler and less secure operations. Slack is great, but the fact that is cloud based takes out a lot of its independence.

Incentivized

1. We use it as an effective way of collaboration between teams. 2. Can be used as an online spreadsheet. 3. It helps in accessing the data by multiple teams hassle-free. 4. Can customize the action, like editing or locking the spreadsheet to the other users based on the business need.

Incentivized

• The platform is adaptive to storage data center outages in case our cloud storage provider goes away, Mattermost still works with our local database. However, files couldn't be shared. We can switch storage to local temporarily; that's a benefit. Later it all syncs up to main storage.
• When our team switched to Mattermost from paid solutions, we had much savings and access to unlimited past messages and storage quota (we use our cloud storage provider)
• We have better visibility of our tools and other products running adjacent to Mattermost due to integration capability. We use it for notifications/ updates sent from other products.

Incentivized

• It is a tool that allows work teams to move forward in a centralized way and meet their objectives as efficiently as possible; this has allowed us to meet our customers and brought more work to the organization, therefore more revenue; I would say that the ROI was fast enough, as expected.