The MasterControl Quality Excellence suite bundles a number of products supporting work quality and compliance including training and exams, incidents and corrective actions (CA), documents and change, and other modules.
$25,000
per year
Pricing
MasterControl Quality Excellence
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MasterControl Quality Excellence
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
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MasterControl Quality Excellence
Considered Both Products
MasterControl Quality Excellence
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Chose MasterControl Quality Excellence
The products we evaluated were considered as potential replacements for MasterControl Quality Excellence. At this time, we continue using MasterControl Quality Excellence primarily due to the significant volume of data in our system and the operational impact of a platform …
MasterControl Quality Excellence is better than Veeva Vault because it's easier to use, faster to implement, and built specifically for highly regulated industries. It offers more flexibility, better integration with manufacturing systems, and strong tools for audits and …
Our company was looking for a document control program, and we looked at several companies, but this one we called the Ferrari of document control systems. This company can do so much for than just document control, they can do just about anything you can dream of and more. …
MasterControl Quality Excellence is a better user experience. Workday can be confusing and hard to use as far as the interface. Both programs have there services but I feel MasterControl does a much better job at making things easier to find and easier to navigate for whatever …
Master control is just so easy to access and navigate. Anyone who is new doesn't really struggle to navigate master control. It also tracks time of when documents should be sign off. This is very important for the company specially when having other people come and audit. Love …
Having Ax and MasterControl Quality Excellence on one platform. Best practices and ability to leverage validation activities
Verified User
Administrator
Chose MasterControl Quality Excellence
so far Veeva seems to be more user friendly, more robust functionality, and good quality but 3 or 4 times the cost. MasterControl Quality Excellence is good quality, decent amount of functionality and much better bang for your buck.
I have not used anything similar to MasterControl because when it comes to learning on the job training, master control is and appears to be the only one people within my community seem to use, so while I can not compare it to anything at the moment. It's still a great learning …
MasterControl is amongst the very few options that allowed us to satisfy majority of our Quality Management System needs using a single system. The ability for the systems to interact with other QMS aspects was crucial for our decision making. Documents and Training modules are …
Hands down, MasterControl Quality Excellence worked a million times better than SmartSolve. While SmartSolve was definitely cheaper, we struggled with that system immensely and it only had documents and training for corporate functions because after implementation, it was clear …
The MasterControl Quality Excellence suite is well suited for the life sciences and biotechnology as well as manufacturing companies that could benefit from the regulatory compliance that this suite of products offer. This product is highly recommended for industries that want to reduce paper overhead and digitally transform their QMS into a singular location
License model can become very expensive for small startup businesses.
More development with validation and more transparent information on how the improvements and or fixes may impact the current configuration. Currently, everything is listed, but it is not tailored to my system.
More information regarding the transition of previous processes to new processes. i.e., FBS to AQEM. I am currently working on the ADV/FBS forms and will eventually transition to AQEM/ADAPT. Still, I would like more information regarding the transition to inform current stakeholders about the improvements on the horizon.
would rate MasterControl Quality Excellence a 7 out of 10 because, while it offers strong compliance tools, centralized document control, and effective audit readiness features, there are still areas that could be improved to enhance the overall user experience. The platform can sometimes feel complex and unintuitive, especially for new users, and customizing workflows to fit specific organizational needs can be challenging. Additionally, integration with other enterprise systems isn't always seamless, which can slow down processes. Despite these drawbacks, the system remains a reliable and valuable tool for maintaining quality and regulatory compliance.
Some tasks require the users and SysAdmin to access multiple modules at a time. For example: to create a training course and an exam for a document in the system, the user needs to finish creating the document in the doc module, then go to the training module to create a course and an exam separately. Ideally, from the document page we should be able to access the training course, which could have some fields auto-populated. And from there, also create and link an exam, all without leaving the document page.
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
I rated the MasterControl in-person training a 10 because it was clear, practical, and well-paced. The trainer explained concepts thoroughly and answered questions effectively. I appreciated the hands-on walkthroughs, which made it easier to understand how to apply the system in real scenarios. Overall, it was a valuable learning experience that boosted my confidence in using MasterControl.
transparent and immediate when the documents are updated. Easy to check on training and customizable to the company's expectations. Allows easy exam creation with GXP assist and the correlation between job codes and courses has proven reliable. What i would advocate is that you see who has trained on the course in the Course Infocard, to the document infocard
The implementation of MasterControl Quality Excellence was largely successful, earning an 8 out of 10. The project was well-structured, and the implementation team provided solid guidance throughout the process. Key milestones were met on time, and the system was configured to meet most of our core requirements. One of the most valuable aspects was the hands-on training and support during go-live, which helped ensure user adoption. However, there were some challenges around data migration and aligning the system’s capabilities with our existing workflows, which required more time and effort than anticipated. Overall, the experience was positive, and the lessons learned have positioned us well for future system enhancements.
The products we evaluated were considered as potential replacements for MasterControl Quality Excellence. At this time, we continue using MasterControl Quality Excellence primarily due to the significant volume of data in our system and the operational impact of a platform transition. Intellect QMS emerged as a strong alternative, offering extensive, intuitive business process development tools and a wide range of built-in QMS processes out of the box. MasterControl Quality Excellence currently maintains the advantage solely because of the logistical and business burden associated with migrating to a new system.
