Masergy vs. Merlin Cyber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Masergy
Score 10.0 out of 10
N/A
Masergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.N/A
Merlin Cyber
Score 0.0 out of 10
N/A
Merlin is an ecosystem of cybersecurity investment, innovation, technical expertise, and go-to-market acceleration with 25 years of experience working with the U.S. Public Sector. Through Merlin, federal civilian, defense, state, local, and education customers access cybersecurity solutions that have been strategically curated due to their ability to meet public sector requirements and mission priorities. Merlin does this by selectively partnering with best-in-class cybersecurity brands,…N/A
Pricing
MasergyMerlin Cyber
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MasergyMerlin Cyber
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MasergyMerlin Cyber
User Ratings
MasergyMerlin Cyber
Likelihood to Recommend
10.0
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
MasergyMerlin Cyber
Likelihood to Recommend
Masergy
I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.
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Merlin Cyber
No answers on this topic
Pros
Masergy
  • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
  • Ease of use - Very easy to make and receive calls.
  • Convenient - I can listen to and save my voicemails straight from the app.
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Merlin Cyber
No answers on this topic
Cons
Masergy
  • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
  • No easy way to switch audio devices.
  • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
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Merlin Cyber
No answers on this topic
Support Rating
Masergy
I cannot rate their support as I have never needed it.
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Merlin Cyber
No answers on this topic
Alternatives Considered
Masergy
I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.
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Merlin Cyber
No answers on this topic
Return on Investment
Masergy
  • Ability to use one number for multiple devices is great!
  • You can shield your personal cell phone - great for personal device use companies.
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Merlin Cyber
No answers on this topic
ScreenShots