Masergy vs. MDI NetworX Provider Call Center

Masergy is a great tool, however I don't know if it distinguishes itself apart from other VOIP tools. I believe Masergy would be more effective for end users that dial out often. I typically have meetings and use another tool, so Masergy is only used usually a few times a week for me.

Incentivized

• Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
• Ease of use - Very easy to make and receive calls.
• Convenient - I can listen to and save my voicemails straight from the app.

Incentivized

• Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
• No easy way to switch audio devices.
• No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Incentivized

I cannot rate their support as I have never needed it.

Incentivized

I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.

Incentivized

• Ability to use one number for multiple devices is great!
• You can shield your personal cell phone - great for personal device use companies.

Incentivized