SurveySense by Marcom Robot vs. Verint Voice of the Customer

SurveySense by Marcom Robot

Verint Voice of the Customer

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SurveySense by Marcom Robot	Score 0.0 out of 10	Small Businesses (1-50 employees)	Marcom Robot Customer Feedback Tool enables users to gauge customer sentiment, quantify customer loyalty, and discover how customers really feel about products, services, or interactions with a service team. Users can build one question and multi-question surveys, collect and analyze customer feedback, measure and track CSAT, CES and NPS. Why Marcom Robot? Create one…	$16 per month
Verint Voice of the Customer	Score 10.0 out of 10	N/A	Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.	N/A

Pricing

SurveySense by Marcom Robot

Verint Voice of the Customer

Editions & Modules

Free (20 responses/mo.): $0
per month
Small (100 responses/mo.): $16
per month
Medium (500 responses/mo.): $41
per month
Large (1,000 responses/mo.): $66
per month

No answers on this topic

Offerings

Pricing Offerings
SurveySense by Marcom Robot	Verint Voice of the Customer
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

Pricing plans start with free and scale up as much as needed.

—

More Pricing Information

Community Pulse
	SurveySense by Marcom Robot	Verint Voice of the Customer

Best Alternatives
	SurveySense by Marcom Robot	Verint Voice of the Customer
Small Businesses	Square 9 Softworks Score 9.6 out of 10	Sogolytics Score 9.0 out of 10
Medium-sized Companies	Qualaroo Score 6.1 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Quadient Inspire Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	SurveySense by Marcom Robot	Verint Voice of the Customer
Likelihood to Recommend	- (0 ratings)	10.0 (10 ratings)
Likelihood to Renew	- (0 ratings)	9.7 (2 ratings)
Usability	- (0 ratings)	8.8 (5 ratings)
Support Rating	- (0 ratings)	9.1 (3 ratings)

User Testimonials
	SurveySense by Marcom Robot	Verint Voice of the Customer
Likelihood to Recommend	Marcom Robot No answers on this topic	Verint Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey Incentivized Verified User Anonymous Read full review
Pros	Marcom Robot No answers on this topic	Verint Scalable: no issues with volume for sending out emails nor reporting. Feature Rich: very well equipped. Support: excellent knowledge base and even better live support Pricing: very cost effective pricing models Ahmad Rahman Sr. Web Analyst Read full review
Cons	Marcom Robot No answers on this topic	Verint Integrating with Google Analytics did take several sessions with their support team, so that could use improving Needed additional assistance from their technical team because of the configuration Limited customization for standard deployment survey templates. Some reports are a bit outdated Incentivized RP Richard Perroset Senior Marketing Leader Read full review
Likelihood to Renew	Marcom Robot No answers on this topic	Verint The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget Incentivized Alex Corzo Senior Manager, Digital Marketing Read full review
Usability	Marcom Robot No answers on this topic	Verint First and foremost It’s easy to use. The Visual dashboard is great and simple to navigate!! The amount of info is thorough and collected timely if not in real time . I have even used it to contact a customer about an experience they had. I was able to ask why they chose the ratings they did on the survey Incentivized Byron Conner Assistant General Manager Read full review
Support Rating	Marcom Robot No answers on this topic	Verint Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there. Ahmad Rahman Sr. Web Analyst Read full review
Alternatives Considered	Marcom Robot No answers on this topic	Verint OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding. Incentivized Dieter Davis Director, Analytics Read full review
Return on Investment	Marcom Robot No answers on this topic	Verint Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim. Incentivized Verified User Anonymous Read full review
ScreenShots	SurveySense by Marcom Robot Screenshots