Manhattan Active® Customer Engagement vs. Smarter Contact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Manhattan Active® Customer Engagement
Score 8.0 out of 10
N/A
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
Smarter Contact
Score 0.0 out of 10
Small Businesses (1-50 employees)
Smarter Contact is an SMS marketing tool and omnichannel messenger platform that helps reach, connect, and convert more leads. It is designed to help users build personal connections with customers even while they scale communication efforts and channels with a CRM, bulk texting, pre-scheduling, message templates, and advanced data. The skip tracing tool provides a way to look up the phone number of any person .
$597
quarterly per user
Pricing
Manhattan Active® Customer EngagementSmarter Contact
Editions & Modules
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Starter
$597
quarterly per user
Pro
$1197
quarterly per user
Elite
$1497
quarterly per user
Offerings
Pricing Offerings
Manhattan Active® Customer EngagementSmarter Contact
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
User Ratings
Manhattan Active® Customer EngagementSmarter Contact
Likelihood to Recommend
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
Manhattan Active® Customer EngagementSmarter Contact
Likelihood to Recommend
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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Pros
  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
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Cons
  • User Interface.
  • Data Security.
  • API's
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Alternatives Considered
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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Return on Investment
  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
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ScreenShots

Smarter Contact Screenshots

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