Manhattan Active® Customer Engagement vs. RedHelper
Manhattan Active® Customer Engagement vs. RedHelper
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Manhattan Active® Customer Engagement | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A | |
RedHelper | N/A | RedHelper is a live chat solution. Some key features include: Cobrowser, and Detailed Visitor Portrait. | $30 Per User per Month |
| Manhattan Active® Customer Engagement | RedHelper | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Manhattan Active® Customer Engagement | RedHelper | |
|---|---|---|
| Small Businesses | Simplify360 Score 7.8 out of 10 | Gist Score 9.5 out of 10 |
| Medium-sized Companies | Dialpad Support Score 9.1 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| Enterprises | Verint Community Score 9.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Manhattan Active® Customer Engagement | RedHelper | |
|---|---|---|
| Likelihood to Recommend | 8.0 (1 ratings) | - (0 ratings) |
| Manhattan Active® Customer Engagement | RedHelper | |
|---|---|---|
| Likelihood to Recommend | Manhattan Associates
| ![]() RedHelper No answers on this topic |
| Pros | Manhattan Associates
| ![]() RedHelper No answers on this topic |
| Cons | Manhattan Associates
| ![]() RedHelper No answers on this topic |
| Alternatives Considered | Manhattan Associates
| ![]() RedHelper No answers on this topic |
| Return on Investment | Manhattan Associates
| ![]() RedHelper No answers on this topic |
| ScreenShots | RedHelper Screenshots |

