TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine Site24x7

    Score9.8 out of 10
    N/ASite24x7 from ManageEngine is a full-stack application, website, server, cloud and network monitoring tool. Site24x7 offers code-level diagnostics and customizable error thresholds, end-to-end monitoring with topology visualization tools, and mobile accessibility.

    $9

    10 monitors

    New Relic

    Score7.9 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Pricing
    ManageEngine Site24x7New Relic
    Editions & Modules
    Starter
    $9.00
    10 monitors
    Pro
    $35.00
    40 Monitors
    Classic
    $89.00
    100 Monitors
    Elite
    $225.00
    250 Monitors
    Enterprise
    $449.00
    500 Monitors
    Enterprise Plus Web
    $899.00
    2500 Monitors
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    ManageEngine Site24x7New Relic
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$1 monitorsNo setup fee
    Additional DetailsEach Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.—
    More Pricing Information
    Community Pulse
    ManageEngine Site24x7New Relic
    Considered Both Products
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    Chose ManageEngine Site24x7
    While Applications Manager and CA CEM can give a deep understanding of the services and applications, neither can compare with the shear speed at which Site24x7 can provide for the web performance of sites and how customer satisfaction is associated as well!!!
    Incentivized
    New Relic
    Chose New Relic
    We've found the feature set and usability of New Relic to be superior to similar competing products.
    Incentivized
    Chose New Relic
    New Relic is more powerful for all apps together, specially if you manage and optimize different platforms for several clients.
    Incentivized
    Chose New Relic
    Pricing was the primary factor. The cost associated with New Relic works better within a budget line than either of their competitors.
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    92%
    Would buy again
    61 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    95%
    Delivers good value for the price
    54 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    97%
    Happy with the feature set
    64 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    96%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    97%
    Implementation went as expected
    58 Answers
    Features
    ManageEngine Site24x7New Relic
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ManageEngine Site24x7 and New Relic
    Feature
    ManageEngine Site24x7
    8.4
    11 Ratings
    8% above category average
    New Relic
    -
    Ratings
    Remote monitoring9.111 Ratings00 Ratings
    Network device monitoring7.58 Ratings00 Ratings
    Multiple Server Monitoring8.610 Ratings00 Ratings
    Multi-device monitoring8.08 Ratings00 Ratings
    Automated alerts and notifications9.011 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of ManageEngine Site24x7 and New Relic
    Feature
    ManageEngine Site24x7
    7.4
    9 Ratings
    0% above category average
    New Relic
    -
    Ratings
    Policy-based automation7.49 Ratings00 Ratings
    Reporting
    Comparison of Reporting features of ManageEngine Site24x7 and New Relic
    Feature
    ManageEngine Site24x7
    8.5
    10 Ratings
    11% above category average
    New Relic
    -
    Ratings
    Performance data reports8.110 Ratings00 Ratings
    Customizable reporting8.410 Ratings00 Ratings
    Data visualization8.88 Ratings00 Ratings
    Risk analysis8.67 Ratings00 Ratings
    Security
    Comparison of Security features of ManageEngine Site24x7 and New Relic
    Feature
    ManageEngine Site24x7
    6.6
    2 Ratings
    6% above category average
    New Relic
    -
    Ratings
    Antivirus and malware management6.62 Ratings00 Ratings
    Best Alternatives
    ManageEngine Site24x7New Relic
    Small Businesses
    No answers on this topic
    Amazon CloudWatch
    Score8.2 out of 10
    Medium-sized Companies
    ManageEngine ADAudit Plus
    Score9.2 out of 10
    Datadog
    Score8.4 out of 10
    Enterprises
    ManageEngine ADAudit Plus
    Score9.2 out of 10
    NetBrain Technologies
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ManageEngine Site24x7New Relic
    Likelihood to Recommend
    8.6
    (13 ratings)
    6.6
    (128 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (17 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (9 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (3 ratings)
    Support Rating
    8.0
    (2 ratings)
    7.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (10 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (3 ratings)
    User Testimonials
    ManageEngine Site24x7New Relic
    Likelihood to Recommend
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    [Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.
    Incentivized
    Read full review
    New Relic
    I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.
    Incentivized
    Read full review
    Pros
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • Very clean website UI. Tests are well categorized and navigation is very simple.
    • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
    • The cost of the platform is very cheap and the cost also scales at a low amount.
    • No on-premise footprint. All cloud-based.
    Incentivized
    Read full review
    New Relic
    • New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
    • It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
    • We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.
    Incentivized
    Read full review
    Cons
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • Ability to edit an existing maintenance schedule, vs creating a new one each time
    • Grouping of emails to SMS and non SMS alerts to save on false alerts
    • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
    Incentivized
    Read full review
    New Relic
    • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
    • support for very low level specific integration from APIs to classes to functions to piece of code
    • More detailed documentation, as we faced issues while integrating for the first time.
    Incentivized
    Read full review
    Likelihood to Renew
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Usability
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    New Relic
    New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source.
    Incentivized
    Read full review
    Reliability and Availability
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    New Relic
    Never observed an outage
    Incentivized
    Read full review
    Performance
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Support Rating
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
    Incentivized
    Read full review
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
    Read full review
    Implementation Rating
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Alternatives Considered
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right equipment and plugins-- but they usually reside in the network or at least on-site. Hosting them in the cloud might be a way around that, in which case they would be pretty similar to Site24x7 in capability, but without the additional software costs in the case of Nagios and Icinga (both open source).
    Incentivized
    Read full review
    New Relic
    New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you leverage all features without having to pay additional charge for feature
    Incentivized
    Read full review
    Scalability
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
    Read full review
    Return on Investment
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    • Cost savings have been substantial at approximately 70%.
    • We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
    • Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.
    Incentivized
    Read full review
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    ScreenShots

    ManageEngine Site24x7 Screenshots

    Screenshot of Component wise metric breakdown in a Webpage Speed (Browser) monitorScreenshot of Summary page for a windows server monitorScreenshot of Response time and outages summary for a DNS server monitorScreenshot of Summary page for traces run on a Java applicationScreenshot of Desktop and mobile view of a Website monitorScreenshot of Homepage view