ManageEngine Password Manager Pro vs. SailPoint Identity Security Cloud

Password Manager does a good job of segregating passwords in to different categories which then can be aligned to different users or different job roles within the organization or department. I think the user interface looks a little dated, however, is perfectly functional for retrieving passwords. In adding the passwords initially, I found it a bit clunky, but of course, you don't need to do that too often.

Incentivized

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

• Once we got used to the application specific terminology, the tool is fairly straight forward.
• Has all the basic functionality for password management.
• Its cost effective. For an enterprise tool, it is the lowest cost.

Incentivized

• The access request work flow and back end process is exceptional. It effectively manages all of the various pieces of a request and presents the completed request to the provisioning agent as a single record. This is very helpful to the efficiency of the process since the provisioning agent only sees the completed request rather than seeing each component as it is approved. Other systems deliver the various request components to provisioning as they are approved but cannot be provisioned without all the components. Thus creating complexity for the provisioning agent and impacting the SLAs with what looks like a delay with the provisioning process.
• The system is robust enough to effectively handle the scale that we need. With 750+ applications, 24,304 individual entitlements to select from, and an average of 10,200 request transactions per month. We have never had any performance issues.
• The system flexible enough to accommodate our complex business needs without needing to customize the base system. We have been able to add significant functionality to the system in order to support the business needs by extending the code rather than altering the base code. This has enabled a simple upgrade of the system without having to re-apply code enhancements.

Incentivized

• In some browsers the copy password function does not work well
• The search engine sometimes returns blank results (all browsers included: Chrome, IE11)
• New upgrades are not visible in the tool itself, like in other third party tools

Incentivized

• Technical adoption requires a high level of training and experience by the implementing teams.
• SailPoint and partners offers very good training courses which I think are very good. An area of improvement can be in providing cloud VMs that users can work with to learn the IIQ tool more effectively at their own pace.

Incentivized

We are really pleased with ManageEngine Password Manager Pro. It is great software!

Incentivized

ManageEngine Password Manager Pro has an amazing interface for all kind of users. It is easy to use over different ambient and for anybody. T he privileges use have much more control over his password databases and its action for its teams. The auditors have many reports on differents formats, type of reports, filters o action and more.

Incentivized

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

The contact is very easy. It is by mail. The resolution isn't easy because the support don't speak spanish and its english isn't good. In my opinion, ManageEngine Password Manager Pro should be have a Spanish Call Center for America.

Incentivized

Support for Customizations is very limited.

Incentivized

Planning the implementation with the Team leader of end users. At the begining start with two server in High Availability. Organice the data base structure of resources and users access before that to deploy in production.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

Both Google and Microsoft offer a lot of SSO options with their products, but ManageEngine Password Manager Pro has kept competitive by offering its own integrations, and has the added feature of being self-hosted, which allows greater control of the environment compared to a cloud solution. While normally I am a cloud-first believer, in this case the ability to directly tie into local apps as well as cloud apps, and to integrate into the GINA over the LAN and WAN, has proved its value to me.

Incentivized

SailPoint is a more customizable solution than Okta, it is also not just a cloud application. Our use of IIQ to manage external suppliers via Azure AD guest accounts was not available on other platforms at the point of deployment. The integration with SAP and other Microsoft services is also second to none.

Incentivized

• PMP has made it easier for us to store and share important credentials with other team members in a secure manner.
• PMP has eliminated the need for using personal credential management tools that can be insecure and could put data at risk.
• Integrating PMP with SSO has made it easier for everyone to access the tool quickly.

Incentivized

• The ability to automate the employee onboarding processes greatly reduces the staffing requirements for account creation and access assignment
• The self-service capabilities for the account registration and password management tasks have greatly reduced the number of calls to our Help Desk
• The role mining capabilities have reduced the amount of time required to assign and update our user application set mapping