SmartDeploy, now from PDQ.com (acquired January 2022), provides a software deployment solution supporting computer imaging, app deployment, driver management, and Windows migration.
It works really well as an image maintenance and roll-out platform, allowing maintenance of a single "Gold" image. New features allow the deployment of some software packages as part of image deployment. It does not work very well as a maintenance platform in any use for us, but especially not well-suited for Windows 7 to Windows 10 migrations over WAN.
Imaging endpoint is fast and easy and works well with the Instant task solution.
Driver installation. When all drivers exists on Remote Office it handles the needed driver installations with ease.
Allowing different templates based on customers make it easy to handle multiple customers and with different tasks for each customer the code prevents installation of task not for the customer in question.
Remote monitoring is useful but has some lagging and functionalities are not upfront to use , making it complicated for new users to be aware just by using the application
Windows migration was quite difficult in terms of updates of softwares to be migrated to new system
Integration with client systems can be tough as major usage of other softwares is done in most of client systems causing us difficulties to integrate with smart deploy on the same platform
As I mentioned earlier it's going there just a few more functions before it will have what's needed. When those functions are there it meets the required requirements for a complete product to manage deployments if endpoints.
SmartDeploy customer support has been very good. Although we do not always get a super-fast response (though always within the time stated). The tech support folks at SmartDeploy always go the extra mile to see that our immediate issues are taken care of in as timely a manner as possible. They have always been attentive to our needs and frustrations.
Microsoft Deployment Tools, SCCM and Autopilot using Intune. ManageEngine OS Deployer is a combination of them just with another way of imaging. This make it easy to use and meets most demands to re-image an endpoint.
SmartDeploy has a fantastic deployment process management with detailed and configurable aspects. Even though it has detailed configuration it still somehow makes it easy to understand and implement compared to other services which need special learning and courses to understand them completelya and use them efficiently. This is one quality highly appreciated and stacks up against any other services I have used for deployment
New application created was deployed by SmartDeploy and saved us 20% of our deployment time on whole project providing us major time to build new functionalities and release product earlier
Computer imaging was quite elaborate and yet simple, making it helpful for our client system creation activity. Which helped us bag us new activities of system creation for more projects.
Driver management was causing lots of time consumption for system management team. Which in-turn reduced their focus on actual system issues. With SmartDeploy it helped in improving efficiency of 30% for system management team
