ManageEngine ADSelfService Plus vs. RoboForm

I think it's suited for any scenario, but mostly for people with a lot of remote users. It reduces the number of support requests as well that relates to forgotten passwords.

Incentivized

I cannot speak to enterprise or larger company use since I am a solo business owner. But for solo, very small, and small businesses it is a reliable, easy-to-use password manager. The cost has always seemed reasonable to me but I admit I have not shopped around because I've been happy with RoboForm - it is the only password manager I have ever used. A personal account, which is what I have, is $23.88 USD per year - they usually have a discount for the first year. If I had employees the business account might be worth it although I haven't investigated it. (It costs more - $39.95 per year per user for a one-year subscription). Discounts are available for 3-year and 5-year subscriptions.

• Remote password changes when not connected to a VPN or at a remote office
• MFA for certain user groups allows standard users to work normally without additional effort
• Excellent reporting
• MFA for certain services such as terminal access greatly enhances security to these servers.

Incentivized

• Fill in web site user id and passwords.
• Organizes all confidential information in Safe Notes
• Allows access to all my information on my mobile phone
• Easy to use

Incentivized

• Assist with post-implementation reviews to ensure we configured everything correctly
• Better integration with mobile devices such as an app to change M365 passwords for our mobile-only users
• It would be great if password changes of mobile users updates the AD so these accounts don't reflect as dormant AD accounts.

Incentivized

• I have no difficulties with this app and therefore no suggestions for improvement. I'm not a software engineer. It works for me. I'm happy.

Incentivized

We only had to send out a one-pager with instructions for staff to register and staff found it very easy to use.

Incentivized

it is simple and intuitive

Incentivized

Considering I have had this product for over 10 years and I have never had to contact support shows this is a good product to use.

Incentivized

We have multiple products of ManageEngine in use, so it made logical sense to stick with them due to the integrations available with their other products, hence others weren't considered.

Incentivized

RoboForm is easier to use and more intuitive than the others in my opinion. It has more flexibility in what it can/will store.

Incentivized

• Significantly reduced number of support calls for forgotten password, so less support services people required
• The ability to remotely change AD and M365 passwords saved a lot of time and costs of people travelling to offices to change passwords and we were able to reduce the password expiry time to be in line with best practice.

Incentivized

• The cost is not high so the ROI was easy as we use the program efficiently to save time looking for passwords elsewhere.
• It would be nice if we could gain ROI on commissions from RoboForm where we resell it