ThreatDown, powered by Malwarebytes vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

I would absolutely recommend Malwarebytes Endpoint Protection to a colleague and I have recommended it to many of my peers in the IT world. Malwarebytes is well suited for any environment that requires protection from mal/ransomware which is most companies these days. In particular for companies that host their own big data that the operation of the company relies on. The only place Malwarebytes Endpoint Protection may not be AS appropriate would be one where there is near zero reliance on computers, networks and data.

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• The biggest plus with this software is that you can manage all the clients from a management console. You can push the install/updates through it. If the client cannot connect to the management console, then it will update directly from their website. This means you are always up to date and protected.
• The software on the client machine has very low overhead so it doesn't affect the performance.
• You can create policies based on the types of users or by the department. You can customize these policies so it will let you micro-manage the clients.

Incentivized

• It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
• It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
• They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

Incentivized

• poor customer service
• dashboard says product is working EVEN THOUGH IT WAS NOT!
• slow response to concerns that should be easy to remedy
• creates baggage which caused certain computers and the network to run more slowly
• caused 3 computers on our network top have windows errors and network issues

• If there is no network connection to the cloud infrastructure, there will be no protection (drawback if there is no "layer 1" connection).
• Heuristics can only combat some viruses, so it probably needs more methods to combat different viruses.
• There are some instances where the server fails to push out (the server's fault), leaving a small fraction of users unprotected when they are set up for the first time.

Incentivized

When I first used the tool in my home systems MANY years ago, I wished for a Business version. I was once at a focus group for a major antivirus company, and one attendee’s feedback to “what could we do better?” was “buy out MalwareBytes and add it to your tool”. I’ve used the Business version since it first became available, and have continued to be a dedicated user through the many iterations and improvements

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

It simply works. It doesn't require the hand-holding and monitoring that some other solutions do. It's simple to deploy and maintain, and adding custom content such as Exceptions require minimal effort. I’ve had to add a few exceptions for internal-use, in-house-developed tools, but it’s quite simple to do so within the online interface

Incentivized

Whenever I've had a query for the support team, they have got back to me very quickly, and given me very well detailed advice on fixing whatever the issue I had was. They also pointed me to help documents and such where I could find more information if I needed

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

I first implemented this more than 10 years ago, when it required an in-site setup with SQL Server (or SQL Express), and even that was pretty easy. With the move to centralized web management some treats ago, it’s become even easier to deploy

Incentivized

I think Malwarebytes Endpoint Protection is hands down better from any point of view other than price. Malwarebytes is a little bit more costly than Webroot. However, Malwarebytes detects more threats, protects against more malicious URL's, allows more in customization of policies, has better administration GUI, and has better means of implementation.

Incentivized

I honestly have not put in enough research and time for alternative products to compare against Webroot. I don't think my opinion would be worth stating since I don't have a good comparison of apples to apples against other products.What continues to keep me interested in Webroot is just not the product - but the technology behind the product that makes Webroot a leading industry standard.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• Other than over billing our company by $6,821.76, our clients are very happy with our approach to network security and malware protection
• Our service and lack of data breaches (do in part to Malwarebytes) has allowed us to retain our client base for over two decades.

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized