Mailjet vs. Maxemail

I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting.

Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else.

So, please DO NOT buy it, consider others.

Maxemail is perfect for sending newsletters to customers, as well as triggered emails and lifecycle emails. It proves vast ability for you to use customer data to make rich personalisation, and gives excellent deliverability.

Incentivized

• Mailjet is good at "links", it's really easy to link your content and photos to outside links.
• Mailjet is good at getting emails out in a timely fashion.
• Mailjet is really cost-effective compared to their competitors for what all you get.

Incentivized

• Maxemail provides great customer service.
• Maxemail has a very powerful platform with a lot of capabilities.
• Maxemail does dynamic email building and personalisation very well and gives you tools to do incredible things.
• Maxemail provides fantastic deliverability for our emails.

Incentivized

• They don't have any mobile application of it. This is the major drawback of this software.
• Their support facility takes longer time to resolve issues. They should have instant chat option also for quick solutions.
• Post campaign reporting functionality could be more diversified. It seems basic only.

Incentivized

• Maxemail lacks a lot of the 'add-ons' companies like mailchimp and others provide - such as landing pages and Zapier integration - but they don't need these features really and the features they do have excel above and beyond other companies.
• Maxemail user interface looks daunting and was hard to teach to some people.

Incentivized

The only real incentive to use Mailjet over Mailchimp is the price. They offer a better priced solution. A large email list can be very expensive but with Mailjet it was affordable. Only not worth the customer service lack that comes along with it

Incentivized

Maxemail had the perfect blend of the features we needed with pricing that works for us and incredible customer service. They did not have pushy sales, just transparent quality.

Incentivized

• Changing from active campaign to Mailjet decreased our mail spend by more than 50% in savings.
• Been able to send so many emails for different campaigns increases our retention with active users who became engaged users. In our case, it is important to be in constant communication with customers.
• Mailjet needs to be complemented with other tools, such as Zapier, in order to create better implementations. It might cost you for additional software but it is still cheaper than solutions that charge you by the number of users.

Incentivized

• Maxemail was more experienced than our previous provider but the additional cost is small compared to the much higher quality.
• Maxemail has given us flexbility to try a lot of things that have improved our email metrics.
• Maxemail's customer service is quick and responsive so saves us time trying to get things done.

Incentivized