TrustRadius

Magnetic vs. N-able MSP Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Magnetic
Score 0.0 out of 10
Small Businesses (1-50 employees)
Magnetic is a workflow management platform designed and built for professional services firms. It combines essential project management capabilities into a single system: account management, business development, task management, project management, project finances, time tracking, billing, HR management and resource scheduling. Magnetic is designed to help businesses waste less time, manage projects smarter, and deliver on time and within budget. The system offers a bird’s eye…
$0
N-able MSP Manager
Score 10.0 out of 10
N/A
N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
Pricing
MagneticN-able MSP Manager
Editions & Modules
Solo
$0
Essentials
$10
per month per user
Pro
$22
per month per user
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
MagneticN-able MSP Manager
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details20% discount available for annual billing.—
More Pricing Information
Community Pulse
MagneticN-able MSP Manager
Best Alternatives
MagneticN-able MSP Manager
Small Businesses
Teamwork.com
Teamwork.com
Score 8.9 out of 10
Teamwork.com
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Score 8.9 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.4 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.4 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.4 out of 10
Planview AdaptiveWork
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Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MagneticN-able MSP Manager
Likelihood to Recommend
-
(0 ratings)
4.0
(4 ratings)
Support Rating
-
(0 ratings)
3.9
(2 ratings)
User Testimonials
MagneticN-able MSP Manager
Likelihood to Recommend
Magnetic
No answers on this topic
N-able
It's a good company to grow with because as needs change there are more features available.
Tamara Ham | TrustRadius Reviewer
Tamara Ham
Secretary
Read full review
Pros
Magnetic
No answers on this topic
N-able
  • Web Based
  • Automated Ticket creation
CM
chris maddox
Senior Consultant
Read full review
Cons
Magnetic
No answers on this topic
N-able
  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Les Klassen Hamm | TrustRadius Reviewer
Read full review
Support Rating
Magnetic
No answers on this topic
N-able
They're good at resolving issues when they arise.
Tamara Ham | TrustRadius Reviewer
Tamara Ham
Secretary
Read full review
Alternatives Considered
Magnetic
No answers on this topic
N-able
MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
Verified User
Anonymous
Read full review
Return on Investment
Magnetic
No answers on this topic
N-able
  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
CM
chris maddox
Senior Consultant
Read full review
ScreenShots

Magnetic Screenshots

Screenshot of the Project Dashboard, which is logically divided into 3 sections: Budget For tracking how a project is performing against what was agreed upon with the client, as well as key KPI’s such as Net Margin and Gross Margin. Scheduling Magnetic will predict if a project is going over- or underservice. Through key metrics such as Estimate to Complete and Estimate at Complete, Magentic helps users to understand if a project is going to be on or off track. Financials Displays projects’ financial performance through key financial indicators such as Actual Net/Gross Margin, un-billable work and supplier purchases.Screenshot of the navigable Resource Capacity dashboard in Magnetic, where users can apply filters based on department, position, or line manager. It provides instant visibility into available capacity, booked capacity across billable and non-billable work, opportunities, and leave time.Screenshot of the profitability dashboard financial tool, that offers a concise and real-time overview of a company's financial performance. It consolidates key metrics, providing a snapshot of revenue, costs, and profit margins. Customizable filters and dynamic charts enable stakeholders to analyze specific aspects of any business, fostering informed decision-making.Screenshot of Magnetic's comprehensive dashboard, providing tools to monitor and manage client engagements. This helps users to stay informed and in control through Magnetic's interface, using valuable insights into a projects and client relationships for improved efficiency and client satisfaction.Screenshot of Magnetic's Revenue Forecast, used to monitor billings, monitor budgets for open projects, and factor in potential revenue from upcoming opportunities. With real-time tracking and analysis capabilities, Magnetic helps to drive informed decisions.Screenshot of customisable templates used to create precise cost estimates and time plans. This helps to ensure accurate client quotes and allocate tasks with optimal timings, maximising productivity and project success.

N-able MSP Manager Screenshots

Screenshot of N-able MSP Manager Dashboard