TrustRadius: an HG Insights company

Magentrix Customer Success vs. SAP Enterprise Portal

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Magentrix Customer Success

    Score4 out of 10
    N/AMagentrix customer success is a solution with case management, knowledge base, FAQ and social collaboration capabilities. Launch a customer portal in days without depending on developers or complex coding. The product offers: Branded portals: custom themes allow companies to provide a consistent brand experience. File sharing: companies can find, organize, and update file versions while also ensuring that customers find what they need, when they need it.…N/A

    NetWeaver

    Score8 out of 10
    N/AN/AN/A
    Pricing
    Magentrix Customer SuccessNetWeaver
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Magentrix Customer SuccessNetWeaver
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Magentrix Customer SuccessNetWeaver
    Considered Both Products
    Magentrix
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Magentrix Customer SuccessNetWeaver
    Likelihood to Recommend
    -
    (0 ratings)
    8.9
    (6 ratings)
    User Testimonials
    Magentrix Customer SuccessNetWeaver
    Likelihood to Recommend
    Magentrix
    No answers on this topic
    SAP
    I think normally, in my day-to-day, I have to navigate multiple screens or reach max GUI sessions fast, a multi-tab, or a way not to lose or manage multiple views. This would help me, as a dev/tester, navigate through processes faster.
    Incentivized
    Read full review
    Pros
    Magentrix
    No answers on this topic
    SAP
    • Provide reliable information about the shipments.
    • Gain visibility of the material a long of the supply chain.
    • Monitor the carrier performance.
    Incentivized
    Read full review
    Cons
    Magentrix
    No answers on this topic
    SAP
    • Program can not be easily manipulated to make results false.
    • Customization is very costly and limited.
    • Difficult to handle large amount of data.
    Incentivized
    Read full review
    Alternatives Considered
    Magentrix
    No answers on this topic
    SAP
    SAP Enterprise Portal has a very similar feature set to other systems, but the interface is simple and the cost is reasonable. We had quotes provided from Salesforce and other providers, but they did not meet out budgetary requirements or offer features that were different enough to warrant the extra cost. SAP fit the bill for us.
    Incentivized
    Read full review
    Return on Investment
    Magentrix
    No answers on this topic
    SAP
    • Lower cost of implementation.
    • Is the best for inventory management that allows you to know the real state of your material.
    • Mobile application for SAP B1 is beneficial for approvals on the road and no need to be present on a system.
    Incentivized
    Read full review
    ScreenShots

    Magentrix Customer Success Screenshots

    Screenshot of Custom themes, branding and pagesScreenshot of Flexible articles and content managementScreenshot of Help tickets with knowledge base integration for case deflectionScreenshot of File storage, sharing and document managementScreenshot of Collaboration and groups