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MACAW CRM vs. Vertafore Agency Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MACAW CRM

    Score8 out of 10
    N/AMACAW CRM system has been designed exclusively for the insurance sector. Prospects lead to opportunities, which leads to quotes, which leads to payment to the policies. In insurer requires, the underwriting and rating engines can be added. Salesforce can be deployed, managed and paid for. The policy servicing and claims tracking has been integrated in the system. The "digital" elements are integrated as various portals and mobile apps. The software has in…N/A

    Vertafore Agency Platform

    Score8.1 out of 10
    N/AVertafore Agency Platform is the vendor's comprehensive suite of applications for managing policies, customers, payments and claims, and integrates with other popular applications (e.g. DocuSign) to provide a comprehensive solution for agencies.N/A
    Pricing
    MACAW CRMVertafore Agency Platform
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MACAW CRMVertafore Agency Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    User Ratings
    MACAW CRMVertafore Agency Platform
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    MACAW CRMVertafore Agency Platform
    Likelihood to Recommend
    Nest Innovative Solutions Private Limited
    MACAW integrates well with Salesforce. As they say, they manage leads, opportunities, quotes and policies well. The underwriting and rating engines can be integrated if it's required. MACAW is a great solution for combining multiple systems into one and lowering overhead. It is not a great fit for non-technical departments.
    Incentivized
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    Vertafore
    It is user friendly. Vertafore needs to offer more free new user training - the videos are helpful but not as good as a real person.
    Incentivized
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    Pros
    Nest Innovative Solutions Private Limited
    • Blending of CRM within an insurance flow
    • Great Lead Management, Quotation and Underwriting
    • High level support for marketing campaigns and setting up successful content strategies
    • Great support for legacy back-office system
    Incentivized
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    Vertafore
    • Documentation of products/features
    • Support response time
    Incentivized
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    Cons
    Nest Innovative Solutions Private Limited
    • Not very user friendly
    • Configuration with older back-office system is a bit of a hassle
    • Searches and uploads sometimes take a long time
    Incentivized
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    Vertafore
    • notes function does not automatically show user entering note
    • need ability to search activities (I think this is coming soon)
    • too many premium fields in policy data
    Incentivized
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    Support Rating
    Nest Innovative Solutions Private Limited
    No answers on this topic
    Vertafore
    Its very good. They have teams for each software product they offer. They have specific teams available for specific tasks such as data migrations, upgrades, etc. The employees they hire for their support teams are always knowledgeable about their products and are good to work with. They also speak clear english which is a plus when details matter and an incorrect or misunderstood word/phrase could cause issues.
    Incentivized
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    Alternatives Considered
    Nest Innovative Solutions Private Limited
    MACAW provides deep integration with insurance-relevant tools, like underwriting and rating engines, which are not supported in shallow CRMs like Hubspot.
    Incentivized
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    Vertafore
    We selected Vertafore Agency Platform after considering it's ability to provide detailed reports on everything from line of business to company comparison. We also visited another agency that was using Vertafore Agency Platform and received positive reviews from them.
    Incentivized
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    Return on Investment
    Nest Innovative Solutions Private Limited
    • Allowed work from home due to its web UI
    • Made using legacy back-office system easier, except for more complex cases
    • Not user friendly and a bit hard to onboard into
    Incentivized
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    Vertafore
    • On the IT side, their support teams make my life easier by taking care of issues that come up.
    • The numbers I've seen for support appear high, however, I myself have nothing to compare this to - maybe they are average.
    Incentivized
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    ScreenShots

    MACAW CRM Screenshots

    Screenshot of Single Customer Overview DashboardScreenshot of Opportunity DashboardScreenshot of Quotation DashboardScreenshot of Policy Overview Dashboard