Lyssna vs. UserBob

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lyssna
Score 7.5 out of 10
N/A
Lyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences. Lyssna is a research platform, offering a broad range of testing features including: Five Second Testing - Used to quickly test the effectiveness of landing pages, messaging and designs by showing users a…
$0
3 seats included
UserBob
Score 6.5 out of 10
N/A
UserBob provides remote user testing. The vendor recruits users to try out an organization's website and records the tester's screen and feedback. Organizations can provide instructions on what will be tested and can also select the demographic groups from which the users will be chosen.N/A
Pricing
LyssnaUserBob
Editions & Modules
Free
$0
3 seats included
Basic
$89
per month 3 seats included, maximum 10 seats
Pro
$199
per month 3 seats included, maximum 15 seats
Enterprise
Contact Sales
custom seats
No answers on this topic
Offerings
Pricing Offerings
LyssnaUserBob
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual plan. Panel responses are priced seperately.Pricing is $1 per requested user testing minutes.
More Pricing Information
Community Pulse
LyssnaUserBob
Best Alternatives
LyssnaUserBob
Small Businesses
Smartlook
Smartlook
Score 8.2 out of 10
Smartlook
Smartlook
Score 8.2 out of 10
Medium-sized Companies
Optimal
Optimal
Score 9.0 out of 10
Optimal
Optimal
Score 9.0 out of 10
Enterprises
Optimal
Optimal
Score 9.0 out of 10
Optimal
Optimal
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LyssnaUserBob
Likelihood to Recommend
8.0
(0 ratings)
6.5
(0 ratings)
Usability
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
LyssnaUserBob
Likelihood to Recommend
I think it's well suited to any scenario where something requires feedback, whether it's exploratory feedback of current designs or validation that a new design solves a problem & additional feedback can be gathered to make it even better. I'd recommend UsabilityHub to anybody who isn't 100% sure on a design, and if they are, they need to use it to confirm that certainty.
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It's one size fits all for now. If you need someone very very specific, it may be less helpful, but those cases are few and far between. I think this service would work for 90% of user testing scenarios.
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Pros
  • Very fast - you can have responses in minutes.
  • Very easy and straightforward to use. The interface is clear and intuitive.
  • They offer suggestions for questions that are effective, which is very helpful for a first time user.
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  • It is quick to get results
  • It was cheap to purchase
  • Its easy to use
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Cons
  • More targeted screening
  • A portal of all opportunities rather than email invites
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  • that can change the language
  • more payment options
  • Could recruit Latino users to test the apps and sites
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Usability
Due to its simplicity and design it is really easy to navigate. You can clearly understand which sections you have completed and which are still left to be done. It is also really easy to change ordering of content etc, which I have found hasn’t been an option in other tools which means it is a really lengthy task of rewriting all of the tasks or questions to get them in the correct order that is desired.
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No answers on this topic
Alternatives Considered
Maze has a more comprehensive reporting presentation compared to Usabilityhub. Maze's interface is clean and modern but it lacks a simple intuitive testing set found in UsabilityHub. The terminology of a Maze is slightly confusing, flow tests are integrated with only Figma, Xd, Invision, Sketch, and Marvel prototypes. The final test interface shown to users is confusing and could have been simpler like UsabilityHub.
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Both sites seek the same thing, which is to record real users to test applications and sites, however, UserBob was selected because it is more accessible, faster, and more agile, and it offers a guarantee that it will return 100% of the money in case of not being satisfied With the service.
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Return on Investment
  • Positive - It would give us responses significantly faster than testing out a concept on a live site
  • Positive - It allowed us to reach a wider audience for our tests (beyond our website traffic)
  • Positive - The quick turnaround time and quality of feedback encouraged other internal units to want to test more as they saw the return quickly.
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  • UserBob has significantly reduced the time it would take us to review our platform.
  • UserBob has allowed us to find and fix bugs before actual users ran into issues.
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ScreenShots

Lyssna Screenshots

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UserBob Screenshots

Screenshot of Home screen