TrustRadius

Lumoa vs. Microsoft Dynamics 365 Customer Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lumoa
Score 8.0 out of 10
N/A
Lumoa is software from the company of the same name in Helsinki, that looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. Lumoa’s executive dashboard allows the user to overview and manage different customer journeys, customer touchpoints, and sets of data. And users can create cards in a dashboard that represent a specific touchpoint, location, or channel to compare the performance between cards and access specific insights related to…
$499
per month 500 feedback responses per month
Microsoft Dynamics 365 Customer Insights
Score 8.3 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per month
Pricing
LumoaMicrosoft Dynamics 365 Customer Insights
Editions & Modules
Simple
€499
per month 500 feedback responses per month
Professional
€999
per month 1000 feedback responses per month
Enterprise
Custom
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
Offerings
Pricing Offerings
LumoaMicrosoft Dynamics 365 Customer Insights
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing.—
More Pricing Information
Community Pulse
LumoaMicrosoft Dynamics 365 Customer Insights
User Ratings
LumoaMicrosoft Dynamics 365 Customer Insights
Likelihood to Recommend
-
(0 ratings)
8.8
(3 ratings)
User Testimonials
LumoaMicrosoft Dynamics 365 Customer Insights
Likelihood to Recommend
Lumoa
No answers on this topic
Microsoft
I think it's well suited to help employees be efficient and devote time to other areas of the business. Having a platform that is power-packed with so much customer data is so helpful as an account manager. It allows me to understand how to approach customers based on their partnership and engagement levels.
Verified User
Anonymous
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Pros
Lumoa
No answers on this topic
Microsoft
  • Customer behaviour in apps
  • Compile and share customer data
  • Create summaries and dashboard to extract insights
Verified User
Anonymous
Read full review
Cons
Lumoa
No answers on this topic
Microsoft
  • Only setting the interface for the new user.
  • Collecting insights across platforms for the beginner.
  • Integration with some packages.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
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Alternatives Considered
Lumoa
No answers on this topic
Microsoft
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
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Return on Investment
Lumoa
No answers on this topic
Microsoft
  • Increase inowledge
  • Avoid lose of information
Verified User
Anonymous
Read full review
ScreenShots