TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Luma

    Score9.9 out of 10
    N/AServiceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A

    zoovu

    Score7 out of 10
    N/Azoovu, headquartered in New York, offers their AI virtual assistant and chatbot for ecommerce and customer engagement, guided selling, and interactive product recommendations.N/A
    Pricing
    Lumazoovu
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Lumazoovu
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Lumazoovu
    Considered Both Products
    Serviceaide
    No answer on this topic
    Zoovu
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    User Ratings
    Lumazoovu
    Likelihood to Recommend
    8.5
    (5 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Lumazoovu
    Likelihood to Recommend
    Serviceaide
    I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
    Incentivized
    Read full review
    Zoovu
    No answers on this topic
    Pros
    Serviceaide
    No answers on this topic
    Zoovu
    No answers on this topic
    Cons
    Serviceaide
    • more accessibility
    • mprovement in the Spanish language
    • a friendlier system
    Incentivized
    Read full review
    Zoovu
    No answers on this topic
    Alternatives Considered
    Serviceaide
    No answers on this topic
    Zoovu
    No answers on this topic
    Return on Investment
    Serviceaide
    • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
    • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
    Incentivized
    Read full review
    Zoovu
    No answers on this topic
    ScreenShots