Lucky Orange vs. SessionCam (discontinued)

Lucky Orange is one of the few players in the marketplace to provide real-time, live heatmaps along with navigation interactions, including at the secondary and tertiary levels. The Lucky Orange dashboard provides basic user behavioral metrics, and the user recordings allow you to get deeper insights into user behavior beyond the heatmap overlays. Also, the addition of real-time polling and chat capabilities enable you to engage with your users while they are on-page and push/promote special offers and promos, as well as survey website visitors about their experience.

Incentivized

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.

Incentivized

• Session recordings provide detailed playbacks of how people are using your website
• Heatmaps work well and display what people are clicking on over a range of screen sizes.
• Pricing makes this a great entry point to understand a range of tools that you can use to understand your customers better.
• Integrates well with other tools, from GA to Adobe Analytics to Optimizely.

Incentivized

• We can watch recorded sessions and have the same experience as the user
• I can view sessions related to feedback left by the users using another platform
• It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
• The technical team is quickly available to answer any questions
• All heatmaps and sessions have a good number of filters to explore

Incentivized

• Deletes older data that we sometimes like to go back and reference. It would be nice to access an archive.
• Sometimes we get too many recordings that are very similar to one another. Would be nice to have a filter to reduce similar recordings.

Incentivized

• A bit slow to load sometimes
• UI looks a bit basic
• Reporting could be deeper

Incentivized

The pricing options for large business are very lacking. The value of Lucky Orange doesn't really increase after your first 50,000 page visits but the service is on a sliding scale so the more traffic you have the more they charge. In addition, we got lots of useful information out of lucky orange in the beginning but after a while we knew what things needed to be fixed and are waiting on our developers to create the AB tests.

Incentivized

Good, timely responses from knowledgeable support team members.

Incentivized

Very good support and super helpful implementation specialists.

Incentivized

Lucky Orange and Hotjar are pretty similar in a lot of ways. One element that Lucky Orange definitely leads in is pricing. Much better and easily justified price points. Ultimately, it comes down to whether or not a new client has already had experience with one or the other and whether they're willing to switch to Lucky Orange if they're not already using it, based upon price.

Incentivized

We tried out Hotjar before settling on SessionCam. Since the cost was a major factor for us (we were not a big company), we opted for SessionCam after trialing Hotjar. The features were more than adequate, but in the end, it came down to cost. We were happy with our final decision.

Incentivized

• It is hard to quantify into numbers how much their app helps us, but we know that each customer that we are able to help with the live view feature is much more likely to convert had we not been able to help them.
• Having a live chat on its own is useful and we see an average increase of 30% in conversions when our live chat is active.

Incentivized

• Saved missed orders due to site bugs by allowing us to find the bugs.
• Provides valuable data and feedback for CRO.

Incentivized