LoyaltySurf vs. PAR Punchh

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LoyaltySurf
Score 0.0 out of 10
N/A
A solution to drive user engagement and increase retention. A customizable, no-code loyalty program software for automating rewards. Designed for B2C, FinTech, and SaaS companies with webhooks/API and integrations. LoyaltySurf rewards users when they take action. Customizable Rewards: Create a personalized loyalty program that rewards users on any desired action or set of actions Buildable Loyalty Program: Includes a REST API, Zapier app, and…
$39
per month up to 500 participants
PAR Punchh
Score 7.4 out of 10
N/A
PAR Punchh is a loyalty and offers solution that focuses on providing restaurants with the tools and services to create branded and consistent in-store and digital customer experiences.N/A
Pricing
LoyaltySurfPAR Punchh
Editions & Modules
Startup
$39
per month up to 500 participants
Business
$69
per month up to 1,000 participants
No answers on this topic
Offerings
Pricing Offerings
LoyaltySurfPAR Punchh
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details30% discount available for annual pricing.
More Pricing Information
Community Pulse
LoyaltySurfPAR Punchh
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User Ratings
LoyaltySurfPAR Punchh
Likelihood to Recommend
-
(0 ratings)
9.9
(0 ratings)
Support Rating
-
(0 ratings)
9.9
(0 ratings)
User Testimonials
LoyaltySurfPAR Punchh
Likelihood to Recommend
No answers on this topic
The use of Punchh is best left to organizations that have a real need for loyalty tracking and consumer insights gained from loyalty programs. I would say that it would not make much sense to invest in this platform if you are business with less than 20 stores, it is too robust and too hard to learn.
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Pros
No answers on this topic
  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
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Cons
No answers on this topic
  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
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Support Rating
No answers on this topic
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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Alternatives Considered
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We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
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Return on Investment
No answers on this topic
  • Helped us grow our online ordering channel.
  • Allowed us to message guests in different ways—push notification, in-app messaging
  • Helped us to retain customers and make guests more loyal to our brand.
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ScreenShots

LoyaltySurf Screenshots

Screenshot of LoyaltySurf HomepageScreenshot of LoyaltySurf Use CasesScreenshot of LoyaltySurf Campaign Editor - Integrations