Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LOVAT
Score 10.0 out of 10
N/A
Tax software for VAT/sales tax filing. LOVAT platform collects all tax data across any sales channel and files VAT returns in a minute. Accurate VAT calculation, tax due reminders, automatic filing, free data storing with the real-time support of tax expert team available. LOVAT enables the user to register a business for VAT and sales tax purposes in foreign countries where it stores goods or where it is selling products or services. LOVAT specializes in helping…
$40
Best option for small sellers and new companies
Vertex
Score 8.0 out of 10
N/A
Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e-commerce, procurement, and other billing systems enables a single tax engine to seamlessly support a growing business. In addition to tax determination, Vertex provides tools and services to automate and…N/A
Pricing
LOVATVertex
Editions & Modules
Start-Up
40/month
Best option for small sellers and new companies
Standard
80/month
Most popular option for your VAT Compliance
Premium
500/month
Top quality level of VAT Compliance
No answers on this topic
Offerings
Pricing Offerings
LOVATVertex
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor the complete version of the pricing with all addons and to calculate your fee please visit our website
More Pricing Information
Community Pulse
LOVATVertex
Features
LOVATVertex
Type of tax
Comparison of Type of tax features of Product A and Product B
LOVAT
10.0
Ratings
24% above category average
Vertex
8.1
Ratings
3% above category average
Sales and Use Taxes10.00 Ratings8.90 Ratings
VAT / GST Taxes10.00 Ratings7.90 Ratings
Cross-border Taxes00 Ratings8.50 Ratings
Energy and Fuel Taxes00 Ratings7.30 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
LOVAT
10.0
Ratings
24% above category average
Vertex
7.9
Ratings
1% above category average
Geolocation for Tax Assessment9.90 Ratings8.80 Ratings
Tax Data Reporting10.00 Ratings8.20 Ratings
Compliance Administration Management10.00 Ratings8.10 Ratings
Tax Document Management10.00 Ratings8.10 Ratings
3rd-Party Software Integrations00 Ratings7.60 Ratings
Tax Exemption Processing00 Ratings7.80 Ratings
Complex Tax Scenario Management00 Ratings6.90 Ratings
Best Alternatives
LOVATVertex
Small Businesses
TaxJar
TaxJar
Score 8.6 out of 10
TaxJar
TaxJar
Score 8.6 out of 10
Medium-sized Companies
Avalara
Avalara
Score 8.1 out of 10
LOVAT
LOVAT
Score 10.0 out of 10
Enterprises
ADP SmartCompliance
ADP SmartCompliance
Score 8.6 out of 10
ADP SmartCompliance
ADP SmartCompliance
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LOVATVertex
Likelihood to Recommend
10.0
(0 ratings)
8.8
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.4
(0 ratings)
Usability
-
(0 ratings)
8.4
(0 ratings)
Availability
-
(0 ratings)
9.1
(0 ratings)
Performance
-
(0 ratings)
8.2
(0 ratings)
Support Rating
-
(0 ratings)
9.1
(0 ratings)
In-Person Training
-
(0 ratings)
8.7
(0 ratings)
Online Training
-
(0 ratings)
9.7
(0 ratings)
Implementation Rating
-
(0 ratings)
8.4
(0 ratings)
Configurability
-
(0 ratings)
7.0
(0 ratings)
Ease of integration
-
(0 ratings)
8.2
(0 ratings)
Product Scalability
-
(0 ratings)
8.3
(0 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(0 ratings)
Vendor pre-sale
-
(0 ratings)
7.4
(0 ratings)
User Testimonials
LOVATVertex
Likelihood to Recommend
Lovat has all the useful features for the needs of my small businesses. The best part about Lovat is that even lay users with no accounting knowledge can find it easy to use this soft. Besides, Lovat has well-explained tax policies, which are essential in noting or understanding the entire business operations. Lastly, for filing returns, Lovatis the savior, for small enterprise.
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It is easy to use, and the user interface is very interactive. A beginner can also work with ease and have no difficulty accessing Vertex. It is straightforward to understand how Vertex works. The tax calculation mechanism is good and accurate.
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Pros
  • I love that we don’t need to send tax transaction data for our sales to LOVAT – it is simply integrated with our e-stores!
  • It makes the process so much faster than filling excel spreadsheets or uploading manually. At the end of the month, we simply see all of the data in our LOVAT account.
  • Collecting data takes time, and it's a waste of time when we can do it digitally.
  • I like that we can make some fields required and some optional and that I can use multiple selling platforms and be sure that I'm getting valid tax data.
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  • The content is very detailed and helps companies make the correct indirect tax decisions.
  • The interfaces that O Series has with the major ERPs as well as the smaller ones gives it an advantage in the marketplace.
  • The user interface is very intuitive and easy to use.
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Cons
  • Some processes take extra time
  • It will take some time and preferably a demo call with the support team to learn how to use the software yourself
  • Unfortunately, consultation on really difficult questions can be obtained only for an additional fee
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  • Critical changes! I feel they should be more aware of changes in the states. Sometimes we get these changes from them after we file our returns! I feel they should be up on any changes that are important for returns.
  • Support is a big issue. Vertex used to be excellent with their support. When I called with a question I felt I was speaking to a professional who knows the product inside and out. Now when I call I get someone who says "That's a realy good question I will have to look into that" Then days go by before I get an answer. Sometimes I don't get an answer at all. This was not the case in prior years.
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Likelihood to Renew
No answers on this topic
We are satisfied with the overall performance of Vertex. The software has provided my company with many efficiencies. We have shorted our audits and found that many audits are happy that we are using Vertex to calculate our taxes. We no longer need to worry about updating our rates each month since Vertex sends us a file to upload
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Usability
The functionality is very powerful, and everything works as promised. But the interface needs improvement in places - sometimes you have to search for something longer than you would like.
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Great program, but a lot of features are still manual. It's difficult to set recurring monthly reports in a time frame of "Previous Month" and we have to kick them off. We have to manually delete reports, there isn't an option to choose multiple at once. Data that is transferred into Vertex returns is quirky as well, taking multiple steps to update lines of data.
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Reliability and Availability
No answers on this topic
I have always felt VERTEX support was available when needed, and I have felt comfortable calling in some heavy hitters when needed
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Performance
No answers on this topic
Our Vertex performance is good, although we are now experiencing Error 502 when adding additional data points to our transaction tester single tests. At Exchange, I was told to reach out to support....that most likely the On Demand system needed some additional CPU resource added. I have a currently open ticket, that has not yet been fixed on this matter
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Support Rating
No answers on this topic
I cannot speak from personal experience, but our IT staff has found contacting Vertex support staff to be challenging. One coworker has gone through several support tickets because he was an unrecognized contact. He has also expressed frustration that communication with support staff is conducted solely by email, drawing out issues over an extended length of time that could be more easily resolved by a brief phone call.
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In-Person Training
No answers on this topic
By training I'm referring to our engagement with Vertex Consulting's professional services group. Each person on the engagement had prior leasing industry tax experience and most if not all used O Series before joining Vertex. Consultants with industry specific tax experience provide so much more than just "training". They are able to engage in deep tax technical discussions with actual experience while in private practice. This coupled with having visibility to how numerous other leasing peers approach similar tax issues is a huge plus on top of the standard training.
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Online Training
No answers on this topic
Vertex has offered multiple webinars for the products we have purchased that are informative and helpful. I've also attended a few of the Vertex annual conferences where I was able to strength my knowledge of Vertex. I also found that their online library and videos can be helpful in resolving issues and answering questions.
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Implementation Rating
No answers on this topic
The implementation is challenging, make no mistake but will provide much value over time. Make sure you have full support of IT and your major stakeholders in your company. I found that while many people claimed to understand tax was important, they had no idea how deep tax in entrenched throughout the lease life cycle.
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Alternatives Considered


LOVAT is much easier to use and the onboarding process was excellent. More so, LOVAT has a standard of acceptance globally, where some countries like EU and US are included in the set features. Finally, LOVAT has adequate automation, which brings accuracy, and improves state compliance and financial standard policies.
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Vertex is more flexible and by using Vertex you need fewer people to maintain tax calculations. In addition, Tax rate update is maintained by Vertex, so you do not need to track and support tax rate update.
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Scalability
No answers on this topic
There needs to be a time-consuming setup both in the Enterprise Resource Platform and in Vertex and the related tools as well but once this is all established, Vertex is very proficient at calculating Sales and Use Tax in the USA and in Canada with GST/HST, as well as several of the provinces where we are located. As we added plants in different jurisdictions via greenfield expansion and aquisition, Vertex was able to integrate those as long as the tax department is fully informed of the system.
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Return on Investment
  • Save us a lot of time and nerves by avoiding manual tax computations.
  • It is better to be sure when you deal with tax offices, and LOVAT has brought about the accuracy.
  • Finally, the taxation process has been expense friendly using the application.
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  • Vertex for the solution that we needed was half as much as the old tax software that we used
  • Our past solutions have not been able to exempt certain customers, so we were spending a lot of time manually adjusting sales orders in two systems (Netsuite and BigCommerce)
  • We are now able to add more complex tax rules, such as charging sales tax on digital, food, and clothing items differently than we were able to before
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ScreenShots

LOVAT Screenshots

Screenshot of Transactions section

Vertex Screenshots

Screenshot of Vertex dashboard