Lookback vs. UXtweak

Using Lookback for a variety of types of User Interviews and user testing sessions is very valuable. it allows you to organize your interviews in a way thats really team accessible. Making highlight reels that you can share with the rest of the team to show video insights from real customers is really powerful.

Incentivized

UXtweak is suitable for everyone, whether you are a student, the owner of a small or large business, or a professional UX designer or researcher. UXtweak will assist you in resolving any issue, large or little. You may test many components of the site using a wide range of tools. And, owing to its starting plan, it is accessible to anyone.

• Organization of user interviews
• Sharing of interviews across the team
• Creating highlights of insights

Incentivized

• Tree testing
• Website usability testing
• Card Sorting
• The customer support

• Unmoderated interviews is still under cooked as a feature
• The process of how participants have to download an app to start an interview is a large friction point for us

Incentivized

• Implement native iOS testing
• Dashboard redesign

Once you understand how the interface works, it works great, but there is a learning curve

Incentivized

Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.

Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does

Incentivized

UXtweak has a more diverse toolkit and its learning curve wasn’t as steep. Moreover, UXtweak’s pricing was more acceptable to us and we felt it had a better price/quality relation.

• It allows stakeholder engagement and that’sa huge plus especially if it’s happening discretely in the background and theyre not interrupting the interview

Incentivized

• Increased ROI on conversion landing pages
• Increased time on page
• Improved UX