Lookback vs. UserBob

Using Lookback for a variety of types of User Interviews and user testing sessions is very valuable. it allows you to organize your interviews in a way thats really team accessible. Making highlight reels that you can share with the rest of the team to show video insights from real customers is really powerful.

Incentivized

It's one size fits all for now. If you need someone very very specific, it may be less helpful, but those cases are few and far between. I think this service would work for 90% of user testing scenarios.

Incentivized

• Organization of user interviews
• Sharing of interviews across the team
• Creating highlights of insights

Incentivized

• It is quick to get results
• It was cheap to purchase
• Its easy to use

Incentivized

• Unmoderated interviews is still under cooked as a feature
• The process of how participants have to download an app to start an interview is a large friction point for us

Incentivized

• that can change the language
• more payment options
• Could recruit Latino users to test the apps and sites

Incentivized

Once you understand how the interface works, it works great, but there is a learning curve

Incentivized

Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.

Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does

Incentivized

Both sites seek the same thing, which is to record real users to test applications and sites, however, UserBob was selected because it is more accessible, faster, and more agile, and it offers a guarantee that it will return 100% of the money in case of not being satisfied With the service.

Incentivized

• It allows stakeholder engagement and that’sa huge plus especially if it’s happening discretely in the background and theyre not interrupting the interview

Incentivized

• UserBob has significantly reduced the time it would take us to review our platform.
• UserBob has allowed us to find and fix bugs before actual users ran into issues.