Logz.io vs. New Relic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Logz.io
Score 7.0 out of 10
Small Businesses (1-50 employees)
Logz.io in Boston offers their enterprise-grade log analytics application, oriented towards providing data security and eliminating the need for capacity management.
$0
1 day of log retention.
New Relic
Score 7.9 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
Logz.ioNew Relic
Editions & Modules
Log Management - Community
$0
1 day of log retention.
Log Management - Pro
$.92
per ingested GB. 7 days retention.
Distributed Tracing - Pro
$5
Per million spans.
Infrastructure Monitoring - Pro
$12
per month per 1000 time-series metrics.
Log Management - Enterprise
Custom
Cloud SIEM - Enterprise
from $1.49
per ingested GB. Price includes Logz.io Log Management
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
Logz.ioNew Relic
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Logz.ioNew Relic
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All AlternativesView all alternativesView all alternatives
User Ratings
Logz.ioNew Relic
Likelihood to Recommend
7.5
(0 ratings)
6.6
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
Usability
9.0
(0 ratings)
8.9
(0 ratings)
Availability
-
(0 ratings)
9.1
(0 ratings)
Performance
-
(0 ratings)
8.2
(0 ratings)
Support Rating
8.1
(0 ratings)
7.5
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
Configurability
-
(0 ratings)
9.1
(0 ratings)
Ease of integration
-
(0 ratings)
9.1
(0 ratings)
Product Scalability
-
(0 ratings)
9.1
(0 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(0 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(0 ratings)
User Testimonials
Logz.ioNew Relic
Likelihood to Recommend
It is appropriate for companies that focus on developing extremely simple applications. The great visibility it provides makes it ideal to avoid problems that may affect the entire business or company thanks to the fact that it is capable of emitting dozens of alerts in a short time. Sometimes the search behavior becomes slow and inefficient, which can be uncomfortable.
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It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense.
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Pros
  • Alerting - Logz.io allows you to set up numerous alerts and define the specific conditions to trigger these alerts, such as the number of occurrences over a specific period of time and severity.
  • Notifications - The supported integrations with Slack and OpsGenie make it easy to set up alerts to specific groups or users, like those in a particular Slack room or OpsGenie group. This is good to reduce noise and limit initial notifications to those who really need to get it.
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  • Capturing Front end Metrics specially web vitals and setting up alerts for violations really helps.
  • NRQL is great tool to fetch the data you need. With queries you can pull the data and put the data by table or by chart. You can even trend graphs and create dashboards.
  • Synthetic Monitoring is very helpful for proactive monitoring. You can use it for user journeys by using scripted browser monitor type or just check availability using PING type.
  • ASk AI is great addition that can fetch details you need with natuaral language
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Cons
  • Dashboards are tough to get started with without the help of someone from logz.io
  • Understanding how to pin and effectively use the nice little features
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  • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
  • support for very low level specific integration from APIs to classes to functions to piece of code
  • More detailed documentation, as we faced issues while integrating for the first time.
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Likelihood to Renew
Really easy to use and ship the logs Good customer support Easy integration with the modules
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I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
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Usability
Am really exited to use the reports generated especially AWS Cost and Usage Reports function tracks your AWS usage and provides estimated charges associated with your account so that we can reduce the data costs to a greater extend. This integration allows you to ship logs from your AWS Cost and Usage Reports to your Logz.io account.More amazing features awaits you in Logz.io account.
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New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source.
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Reliability and Availability
No answers on this topic
Never observed an outage
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Performance
No answers on this topic
Always responsive. Never observed slow page loads
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Support Rating
In the past, my team has been able to get in contact with Logz.io quickly and easily to address our questions about the product to see if it could fully meet all our needs. Some of the features we needed at the time were not available, but were on the Logz.io team's roadmap to implement in the future. I found their team to be friendly, professional, and helpful
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The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
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Implementation Rating
Implementation of logzio is easy. Exporting the logs with filebeat agent is our main key source.
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The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
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Alternatives Considered
Graylog and Microsoft System Center lacks infrastructure management and logging, proper analytics is done only on Logz.io. The customer support is also really great for Logz.io, we are really pleased with their support and timely action. The migration was also easy and took us hardly a day to set up and run the solutions.
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Its covers all the observability aspects as well as giving us more competitive pricing models compared to other providers that's why I like to use New Relic in place of other tools. And also it introduces new Agentic AI features as well as it adopts AI in its RCA. As an observability tool it should reduce the RCA of any problem and New Relic is continuously focusing on that that's why I am preferring New Relic in place of other tools.
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Scalability
No answers on this topic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
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Return on Investment
  • about the investment, this tool is helping in our day to day activities
  • easy to troubleshoot the errors
  • simple and powerful
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  • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
  • We were able to identify our slowest database queries and optimize them for quicker response times.
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ScreenShots