LogRocket vs. SessionCam (discontinued)

It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service

Incentivized

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.

Incentivized

• enhances the customer support journey
• allows non-techy personnel like myself to dive into customer issues

Incentivized

• We can watch recorded sessions and have the same experience as the user
• I can view sessions related to feedback left by the users using another platform
• It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
• The technical team is quickly available to answer any questions
• All heatmaps and sessions have a good number of filters to explore

Incentivized

• It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
• Cropping sessions could be simplified I think - particularly the cropping tool's design

Incentivized

• A bit slow to load sometimes
• UI looks a bit basic
• Reporting could be deeper

Incentivized

Very good support and super helpful implementation specialists.

Incentivized

We tried out Hotjar before settling on SessionCam. Since the cost was a major factor for us (we were not a big company), we opted for SessionCam after trialing Hotjar. The features were more than adequate, but in the end, it came down to cost. We were happy with our final decision.

Incentivized

• Saved missed orders due to site bugs by allowing us to find the bugs.
• Provides valuable data and feedback for CRO.

Incentivized