LogRocket vs. Plerdy

It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service

Incentivized

The heat maps and conversion funnels are pretty amazing. It’s been a pretty seamless addition to websites and allows me to see what’s going on where, so I know if there needs to be a change in placement of text, buttons, CTAs, et cetera. The funnel tracking and form analytics have also both proven to be fantastic. I’m still somewhat “new” to it, but have been enjoying it thus far

Incentivized

• enhances the customer support journey
• allows non-techy personnel like myself to dive into customer issues

Incentivized

• Heat maps - allows me to see where clients websites are being clicked
• Analytics - provides insights
• User Interaction

Incentivized

• It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
• Cropping sessions could be simplified I think - particularly the cropping tool's design

Incentivized

• Overall UI is kind of bit old but easy to navigate
• While create form I found little difficulty to publish it
• Should integrate with more email marketing software

With Flodesk I experienced delays in the loading time of the popup forms, and there were instances where the forms did not load at all on my website. Additionally, I found the design options for the forms to be somewhat limited.

• Helping to gather more leads to make more paid customer
• Helping to understand my users behavior