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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Resolve

    Score8.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    TIBCO MDM

    Score8.9 out of 10
    N/ATIBCO MDM, also known as ibi MDM, is used to ensure that master data is consistent, complete, and accurate throughout the organization, enterprise systems, and partners.N/A
    Pricing
    LogMeIn ResolveTIBCO MDM
    Editions & Modules
    Remote Access
    $29
    per month
    Remote Support Plus
    $55
    per month
    Standard Endpoint Management
    $70
    per month
    Premium Endpoint Management
    $78
    per month
    Premium
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    LogMeIn ResolveTIBCO MDM
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%—
    More Pricing Information
    Best Alternatives
    LogMeIn ResolveTIBCO MDM
    Small Businesses
    Avast CloudCare
    Score10 out of 10
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    Medium-sized Companies
    Action1
    Score9.5 out of 10
    No answers on this topic
    Enterprises
    ManageEngine Endpoint Central
    Score9.3 out of 10
    Informatica MDM & 360 Applications
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogMeIn ResolveTIBCO MDM
    Likelihood to Recommend
    7.4
    (110 ratings)
    8.6
    (9 ratings)
    Likelihood to Renew
    9.0
    (15 ratings)
    -
    (0 ratings)
    Usability
    7.6
    (90 ratings)
    -
    (0 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    10.0
    (2 ratings)
    Support Rating
    8.7
    (6 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    9.2
    (2 ratings)
    User Testimonials
    LogMeIn ResolveTIBCO MDM
    Likelihood to Recommend
    GoTo (formerly LogMeIn)
    I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area.
    Incentivized
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    TIBCO Software Inc.
    TIBCO MDM is one of the best programs that boost your computer skills and other elements to provide a professional experience to your entire work department, this program is a helping hand for the skills of each of its users since it also works to the growth of the company and the performance of your work tasks and data management is why it is always a pleasure to recommend it.
    Incentivized
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    Pros
    GoTo (formerly LogMeIn)
    • Performs well for remote access in terms of speed - there isn't much lag on fast networks.
    • Provides an easy way to share files with the client which stramlines the support process.
    • GoTo Support has been responsive when I've needed help.
    Incentivized
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    TIBCO Software Inc.
    • Auditing/versioning/event logs are helpful and effective.
    • Data model is very capable and flexible and provides advanced functionality out of the box.
    • Highly customizable, almost intimidating the number of options.
    • The bundled components (Patterns and ActiveSpaces) are necessary and are what really give the tool so many capabilities.
    Incentivized
    Read full review
    Cons
    GoTo (formerly LogMeIn)
    • More flexibility with customizing the agent dashboard
    • Change the support interface to make simultaneous remote session a bit more accessible on the left-side menu
    • Include detailed instructions on the agent's screen when helping a Mac user run through all the necessary permissions needed to connect
    Incentivized
    Read full review
    TIBCO Software Inc.
    • Onboarding process was a bit difficult.
    • data visualizations could have a better UI.
    • Dashboard sometimes seems crowded, so another UI issue.
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo (formerly LogMeIn)
    I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
    Incentivized
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    Usability
    GoTo (formerly LogMeIn)
    Navigation is easy and friendly. It does almost everything, but being cloud, it gets slow. Session recording is allowed. Zoom in and out feature works very well, especially during remote sessions and multiple machine sessions simultaneously. Dual-screen monitors are accessible. East and convenient user interface. The diagnostics feature is outstanding, and it gives detailed diagnostics of the system. So these are the pros that prompt me to provide such ratings.
    Incentivized
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    Reliability and Availability
    GoTo (formerly LogMeIn)
    Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    Performance
    GoTo (formerly LogMeIn)
    If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
    Read full review
    TIBCO Software Inc.
    I give TIBCO MDM 10 out of 10 since on my end it has been easy to use due to it's easy to use and intuitive UI.
    Incentivized
    Read full review
    Support Rating
    GoTo (formerly LogMeIn)
    Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
    Incentivized
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    In-Person Training
    GoTo (formerly LogMeIn)
    we did not have in person training
    Incentivized
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    Online Training
    GoTo (formerly LogMeIn)
    n/a - wasnt in attendance
    Incentivized
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    Implementation Rating
    GoTo (formerly LogMeIn)
    GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
    Incentivized
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    Alternatives Considered
    GoTo (formerly LogMeIn)
    I previously used Dameware but since they came out with the new version, I find it difficult to use. Many times, it takes a long time to connect using Dameware and the added time if it connects at all adds to the user's frustration as well as my own
    Incentivized
    Read full review
    TIBCO Software Inc.
    It is quite better than Microsoft Access, as Microsoft Access is an already known software to all which is simple, easy, and productive; many people want a change in the software which is already present in the PC, so I chose this software, which is totally different and better than ever, to be the simplest and the most productive and the most powerful data management software.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    GoTo (formerly LogMeIn)
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    Scalability
    GoTo (formerly LogMeIn)
    The system was implemented quite quickly and easily.
    Incentivized
    Read full review
    TIBCO Software Inc.
    As I said earlier it is used across the entire Techstars business unit but narrowing down to the marketing department it has been highly scalable in areas like
    Incentivized
    Read full review
    Professional Services
    GoTo (formerly LogMeIn)
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    TIBCO Software Inc.
    No answers on this topic
    Return on Investment
    GoTo (formerly LogMeIn)
    • We are able to solve 99% of technical issues remotely.
    • Our productivity rate has increased because we are able to conveniently seek out assistance in the matter of a few minutes.
    • As this is compatible with Microsoft products like teams, this has allowed us to collaborate and save time and money by using existing software to submit tickets for assistance.
    Read full review
    TIBCO Software Inc.
    • TIBCO MDM is of great help when the pace and amount of work increases, there is a lot of data that has to be analyzed, this program has the mission of simplifying these processes.
    • I am very grateful to this program because I can leave tasks in your hands through automation that allows me to be much more versatile.
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Resolve Screenshots

    Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board