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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Resolve

    Score8.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    Panda Systems Management

    Score9.8 out of 10
    N/APanda Security now offers system monitoring, client-less device management, patch management, and other capabilities via Panda Systems Management.N/A
    Pricing
    LogMeIn ResolvePanda Systems Management
    Editions & Modules
    Remote Access
    $29
    per month
    Remote Support Plus
    $55
    per month
    Standard Endpoint Management
    $70
    per month
    Premium Endpoint Management
    $78
    per month
    Premium
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    LogMeIn ResolvePanda Systems Management
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%—
    More Pricing Information
    Features
    LogMeIn ResolvePanda Systems Management
    Application Performance Management
    Comparison of Application Performance Management features of LogMeIn Resolve and Panda Systems Management
    Feature
    LogMeIn Resolve
    -
    Ratings
    Panda Systems Management
    9.0
    1 Ratings
    20% above category average
    Virtualization monitoring00 Ratings9.01 Ratings
    IT Asset Discovery00 Ratings9.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of LogMeIn Resolve and Panda Systems Management
    Feature
    LogMeIn Resolve
    -
    Ratings
    Panda Systems Management
    9.1
    3 Ratings
    20% above category average
    Remote monitoring00 Ratings10.03 Ratings
    Network device monitoring00 Ratings10.03 Ratings
    Activity Monitoring00 Ratings10.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of LogMeIn Resolve and Panda Systems Management
    Feature
    LogMeIn Resolve
    -
    Ratings
    Panda Systems Management
    9.4
    3 Ratings
    23% above category average
    Patch Management00 Ratings10.03 Ratings
    Policy-based automation00 Ratings10.03 Ratings
    Remote Access
    Comparison of Remote Access features of LogMeIn Resolve and Panda Systems Management
    Feature
    LogMeIn Resolve
    -
    Ratings
    Panda Systems Management
    9.4
    1 Ratings
    32% above category average
    Attended device access00 Ratings10.01 Ratings
    Unattended device access00 Ratings9.01 Ratings
    Mobile device access00 Ratings9.01 Ratings
    Virtual device access00 Ratings10.01 Ratings
    Multiple concurrent sessions00 Ratings9.01 Ratings
    Best Alternatives
    LogMeIn ResolvePanda Systems Management
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    Avast CloudCare
    Score10 out of 10
    NinjaOne
    Score9 out of 10
    Medium-sized Companies
    Action1
    Score9.5 out of 10
    N-able N-sight RMM
    Score8.7 out of 10
    Enterprises
    ManageEngine Endpoint Central
    Score9.3 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogMeIn ResolvePanda Systems Management
    Likelihood to Recommend
    7.4
    (110 ratings)
    10.0
    (3 ratings)
    Likelihood to Renew
    9.0
    (15 ratings)
    -
    (0 ratings)
    Usability
    7.6
    (90 ratings)
    -
    (0 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (6 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    9.1
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    LogMeIn ResolvePanda Systems Management
    Likelihood to Recommend
    GoTo (formerly LogMeIn)
    I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area.
    Incentivized
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    WatchGuard Technologies
    Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
    Incentivized
    Read full review
    Pros
    GoTo (formerly LogMeIn)
    • Performs well for remote access in terms of speed - there isn't much lag on fast networks.
    • Provides an easy way to share files with the client which stramlines the support process.
    • GoTo Support has been responsive when I've needed help.
    Incentivized
    Read full review
    WatchGuard Technologies
    • Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
    • Inventory management. We get some great insight from the reports we can run.
    • Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.
    Incentivized
    Read full review
    Cons
    GoTo (formerly LogMeIn)
    • More flexibility with customizing the agent dashboard
    • Change the support interface to make simultaneous remote session a bit more accessible on the left-side menu
    • Include detailed instructions on the agent's screen when helping a Mac user run through all the necessary permissions needed to connect
    Incentivized
    Read full review
    WatchGuard Technologies
    • Licensing. With the possibility of monthly splitting
    • Integration with firewalls even outside the corporate network
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo (formerly LogMeIn)
    I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Usability
    GoTo (formerly LogMeIn)
    Navigation is easy and friendly. It does almost everything, but being cloud, it gets slow. Session recording is allowed. Zoom in and out feature works very well, especially during remote sessions and multiple machine sessions simultaneously. Dual-screen monitors are accessible. East and convenient user interface. The diagnostics feature is outstanding, and it gives detailed diagnostics of the system. So these are the pros that prompt me to provide such ratings.
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Reliability and Availability
    GoTo (formerly LogMeIn)
    Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Performance
    GoTo (formerly LogMeIn)
    If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Support Rating
    GoTo (formerly LogMeIn)
    Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
    Incentivized
    Read full review
    WatchGuard Technologies
    We rate and recommend Panda Systems Management not only because it is a very effective and very cost effective solution that pays itself for us (ROI) extremely fast, but also due to all reason described previously and possibly a few more I'm sure we missed here. I do have to says tech support for this solution sometimes leave a bit to be desired.
    Incentivized
    Read full review
    In-Person Training
    GoTo (formerly LogMeIn)
    we did not have in person training
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Online Training
    GoTo (formerly LogMeIn)
    n/a - wasnt in attendance
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Implementation Rating
    GoTo (formerly LogMeIn)
    GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Alternatives Considered
    GoTo (formerly LogMeIn)
    I previously used Dameware but since they came out with the new version, I find it difficult to use. Many times, it takes a long time to connect using Dameware and the added time if it connects at all adds to the user's frustration as well as my own
    Incentivized
    Read full review
    WatchGuard Technologies
    Panda is a bit of a greatest hits between some of these other things. I feel like GoToAssist has a stronger remote support option, but Panda is more convenient. Kaseya has a ton of features, but from an ease of use standpoint, Panda seems stronger. Spiceworks has a fine inventory system but it lacks features. I added Azure as well since we are a 365 shop and Azure supplies a lot of the same visibility that Panda does. However it is a completely different animal, and it's way easier to hop into Panda and get what you need than get waaay more data than necessary from Azure/Azure AD/ATP.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    GoTo (formerly LogMeIn)
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Scalability
    GoTo (formerly LogMeIn)
    The system was implemented quite quickly and easily.
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Professional Services
    GoTo (formerly LogMeIn)
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    WatchGuard Technologies
    No answers on this topic
    Return on Investment
    GoTo (formerly LogMeIn)
    • We are able to solve 99% of technical issues remotely.
    • Our productivity rate has increased because we are able to conveniently seek out assistance in the matter of a few minutes.
    • As this is compatible with Microsoft products like teams, this has allowed us to collaborate and save time and money by using existing software to submit tickets for assistance.
    Read full review
    WatchGuard Technologies
    • It has facilitated us in the management of controls on the various clients, reducing the cost of human resources
    • Thanks to the alerts, in case of intrusion, it is possible to intervene promptly
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Resolve Screenshots

    Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board