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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveAction

    Score8.2 out of 10
    N/ALiveAction’s LiveNX is a network performance monitoring and analytics platform. It supports packet-level, network-wide visibility and proactive alerts. It can be deployed on-premise, virtually, or in the cloud.N/A

    New Relic

    Score7.9 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Pricing
    LiveActionNew Relic
    Editions & Modules
    No answers on this topic
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    LiveActionNew Relic
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    LiveActionNew Relic
    Considered Both Products
    BlueCat
    No answer on this topic
    New Relic
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    92%
    Would buy again
    61 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    54 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    64 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    96%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    58 Answers
    Features
    LiveActionNew Relic
    Network Performance Monitoring
    Comparison of Network Performance Monitoring features of LiveAction and New Relic
    Feature
    LiveAction
    6.9
    2 Ratings
    17% below category average
    New Relic
    -
    Ratings
    Automated network device discovery7.22 Ratings00 Ratings
    Network monitoring7.22 Ratings00 Ratings
    Baseline threshold calculation5.01 Ratings00 Ratings
    Alerts6.32 Ratings00 Ratings
    Network capacity planning6.01 Ratings00 Ratings
    Packet capture analysis7.22 Ratings00 Ratings
    Network mapping6.32 Ratings00 Ratings
    Customizable reports10.01 Ratings00 Ratings
    Wireless infrastructure monitoring8.01 Ratings00 Ratings
    Hardware health monitoring6.01 Ratings00 Ratings
    Best Alternatives
    LiveActionNew Relic
    Small Businesses
    Auvik
    Score9.9 out of 10
    Amazon CloudWatch
    Score8.2 out of 10
    Medium-sized Companies
    PingPlotter
    Score9.3 out of 10
    Datadog
    Score8.4 out of 10
    Enterprises
    Nmap
    Score10 out of 10
    NetBrain Technologies
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LiveActionNew Relic
    Likelihood to Recommend
    9.0
    (4 ratings)
    6.6
    (128 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (17 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (9 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (3 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (10 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (3 ratings)
    User Testimonials
    LiveActionNew Relic
    Likelihood to Recommend
    BlueCat
    From a packet tracing standpoint, it was easy to setup and analyze an issue we were having with eigrp errors between 2 data centers. Took a few minutes to stand up on both sides and compare the traffic to determine hellos weren't being sent. On the other spectrum, had it had the analytics of such products as Extrahop, it could have recognized and alerted us of an internal DNS attack we had.
    Incentivized
    Read full review
    New Relic
    I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.
    Incentivized
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    Pros
    BlueCat
    • Network QOS Assessment, and recommendations, and point-and-click remediation
    • Network L2/L3 Assessment, and recommendations, and point-and-click remediation
    • Network Security Assessment, and recommendations, and point-and-click remediation
    Incentivized
    Read full review
    New Relic
    • New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
    • It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
    • We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.
    Incentivized
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    Cons
    BlueCat
    • I use it primarily as a monitoring tool from a security standpoint, so one complaint is that the filter creation process takes a little time to learn.
    • In the digital days of printing less, I do still need to print network diagrams for compliance documentation and some of the larger network diagrams documents do not print easily.
    • I wish the network connection lines were easier to see. They are typically very light and you have to drill down to see them more clearly.
    Incentivized
    Read full review
    New Relic
    • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
    • support for very low level specific integration from APIs to classes to functions to piece of code
    • More detailed documentation, as we faced issues while integrating for the first time.
    Incentivized
    Read full review
    Likelihood to Renew
    BlueCat
    No answers on this topic
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
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    Usability
    BlueCat
    No answers on this topic
    New Relic
    New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source.
    Incentivized
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    Reliability and Availability
    BlueCat
    No answers on this topic
    New Relic
    Never observed an outage
    Incentivized
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    Performance
    BlueCat
    No answers on this topic
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
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    Support Rating
    BlueCat
    Can't really rate this, we never had to call support. The product wasn't complicated to setup and learn. We have a high level of network knowledge so the product was self-explanatory.
    Incentivized
    Read full review
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
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    Implementation Rating
    BlueCat
    No answers on this topic
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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    Alternatives Considered
    BlueCat
    There is not any other product that does exactly what LiveAction does. Some come about halfway close, like scrutinizer by Plixer. However, there is a gap with that product as it doesn't give proper quality of service recommendations, or to update l2/l3 configs to head off problems. Plixer's scrutinizer product costs about the same. It was a no-brainer to pick LiveAction.
    Incentivized
    Read full review
    New Relic
    New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you leverage all features without having to pay additional charge for feature
    Incentivized
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    Scalability
    BlueCat
    No answers on this topic
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
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    Return on Investment
    BlueCat
    • Real time insight to network issues whether security related or not.
    • Great reporting features for executives.
    Incentivized
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    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
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