TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Linker

    Score9 out of 10
    N/AThe Linker Cloud Fulfillment Platform, from Linkercloud headquartered in Warsaw, Poland, enables users to control all e-commerce logistics operations and processes with their Order Management System (OMS). Linker's services focus on cross-border ecommerce. They aim to enable their customers to reach customers in new countries through their network of managed warehouses.N/A

    Omnipack

    Score6.6 out of 10
    N/AOmnipack is a company that provides a full-stack fulfillment service, headquartered in Warsaw. They offer logistics services for the eCommerce companies–storage, packaging, shipping, return management, and a number of additional services. They aim to provide clients with stable and flexible solutions, ensuring logistics at the level of top global giants. They focus on the eCommerce industry, in which they support over 100 companies from all over Europe, which they state include Motorola, Wish,…N/A
    Pricing
    LinkerOmnipack
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LinkerOmnipack
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    LinkerOmnipack
    Likelihood to Recommend
    9.0
    (2 ratings)
    6.6
    (2 ratings)
    User Testimonials
    LinkerOmnipack
    Likelihood to Recommend
    Linker Cloud
    In the furniture industry, there are often situations that require a less conventional approach - and, for example, shipping a piece of furniture in two parcels, but... on the same tracking number. Linker Cloud's employees are true business partners and are able to fulfill such custom requests.
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    Omnipack
    On the efficiency of logistic work (warehousing, stock-taking, sending out products to end customers) Omnipack was very efficient and we were not complaining about this. It was unfortunately way worse in the area of communication and the way we were treated by them. Our SPC was changed multiple times over the course of our cooperation (ca. 2 years) and it was difficult to sort out anything with them. A lot of invoices that we received included some strange positions that we were disagreeing with. We did not feel like we were real partners to them. All this led to our decision of resigning from cooperation with Omnipack and switch to the competition.
    Incentivized
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    Pros
    Linker Cloud
    • Stock count generation
    • Tracking inventory movements live
    • Recording product returns from customers
    Incentivized
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    Omnipack
    • Logistics
    • Support
    • Warehouse
    Incentivized
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    Cons
    Linker Cloud
    • The overall layout could be more user friendly
    • Generating stock count spreadsheets for the past dates would be useful
    • Processing of large amounts of data is sometime slow
    Incentivized
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    Omnipack
    • Communication with the client (our SPC was changed multiple times over just 2 years).
    • Different strange positions were put on the invoices and it was difficult for us to understand them.
    • We did not feel like we were treated as partners in this relation.
    Incentivized
    Read full review
    Alternatives Considered
    Linker Cloud
    W2S (Way2Send) was a pain in the back for us as we could not perform most basic operations ourselves. Almost each task had to be performed by system admins. In contrary, Linker Cloud Fulfillment Platform enables easily performing basic operations by ourselves which takes down the friction in our cooperation with the fulfillment center.
    Incentivized
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    Omnipack
    When we talk about drop shipping operations Shopify is the number 1 in the world for all the major demands, so they solve a lot of questions that are pre-requisites for the business. Omnipack came as a supplementary and additional tool to solve a logistical problem that exists because the business was previously helped by Shopify.
    Incentivized
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    Return on Investment
    Linker Cloud
    • Increased satisfaction of our team working with the inventory management
    • Keeping records of returns from customers in order
    • Good communication with fulfillment center as Linker serves as our single source of truth
    Incentivized
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    Omnipack
    • Positive: when things were going smooth, Omnipack was very efficient and timely in sending out the orders to end customers.
    • Negative: endless discussions about discursive invoicing, unclear processes, etc. led to inefficient utilization of our employees.
    • In case us being late with the payment, Omnipack was stopping any activities and keeping our stock (we could not take even a part of it - even though the stock value was more than 10x the amount due).
    Incentivized
    Read full review
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