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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lightspeed Retail

    Score6.9 out of 10
    N/ALightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.N/A

    Looker

    Score8.5 out of 10
    N/ALooker is a BI application with an analytics-oriented application server that sits on top of relational data stores. It includes an end-user interface for exploring data, a reusable development paradigm for data discovery, and an API for supporting data in other systems.N/A
    Pricing
    Lightspeed RetailLooker
    Editions & Modules
    Basic
    $79.00 ($69.00)
    per month (when billed annually)
    Starter
    $119.00 ($99.00)
    per month (when billed annually)
    Standard
    $139.00 ($119.00)
    per month (when billed annually)
    Advanced
    $189.00 ($169.00)
    per month (when billed annually)
    Pro
    $259.00 ($229.00)
    per month (when billed annually)
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    Lightspeed RetailLooker
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—Must contact sales team for pricing.
    More Pricing Information
    Community Pulse
    Lightspeed RetailLooker
    Considered Both Products
    Lightspeed
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    50%
    Would buy again
    4 Answers
    98%
    Would buy again
    60 Answers
    Delivers good value for the price
    63%
    Delivers good value for the price
    5 Answers
    98%
    Delivers good value for the price
    53 Answers
    Happy with the feature set
    63%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    61 Answers
    Lived up to sales and marketing promises
    63%
    Lived up to sales and marketing promises
    5 Answers
    98%
    Lived up to sales and marketing promises
    40 Answers
    Implementation went as expected
    75%
    Implementation went as expected
    6 Answers
    96%
    Implementation went as expected
    48 Answers
    Features
    Lightspeed RetailLooker
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Lightspeed Retail and Looker
    Feature
    Lightspeed Retail
    -
    Ratings
    Looker
    8.5
    116 Ratings
    4% above category average
    Pixel Perfect reports00 Ratings8.195 Ratings
    Customizable dashboards00 Ratings9.0115 Ratings
    Report Formatting Templates00 Ratings8.499 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Lightspeed Retail and Looker
    Feature
    Lightspeed Retail
    -
    Ratings
    Looker
    8.5
    116 Ratings
    5% above category average
    Drill-down analysis00 Ratings8.2112 Ratings
    Formatting capabilities00 Ratings7.9114 Ratings
    Integration with R or other statistical packages00 Ratings8.947 Ratings
    Report sharing and collaboration00 Ratings9.2116 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Lightspeed Retail and Looker
    Feature
    Lightspeed Retail
    -
    Ratings
    Looker
    8.9
    112 Ratings
    7% above category average
    Publish to Web00 Ratings8.494 Ratings
    Publish to PDF00 Ratings9.1100 Ratings
    Report Versioning00 Ratings8.775 Ratings
    Report Delivery Scheduling00 Ratings9.297 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Lightspeed Retail and Looker
    Feature
    Lightspeed Retail
    -
    Ratings
    Looker
    7.0
    113 Ratings
    13% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.2109 Ratings
    Location Analytics / Geographic Visualization00 Ratings8.297 Ratings
    Predictive Analytics00 Ratings4.66 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Lightspeed Retail and Looker
    Feature
    Lightspeed Retail
    -
    Ratings
    Looker
    8.4
    112 Ratings
    1% below category average
    Multi-User Support (named login)00 Ratings8.7106 Ratings
    Role-Based Security Model00 Ratings8.393 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.2106 Ratings
    Report-Level Access Control00 Ratings8.345 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Lightspeed Retail and Looker
    Feature
    Lightspeed Retail
    -
    Ratings
    Looker
    6.3
    84 Ratings
    22% below category average
    Responsive Design for Web Access00 Ratings7.681 Ratings
    Mobile Application00 Ratings5.01 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.575 Ratings
    Best Alternatives
    Lightspeed RetailLooker
    Small Businesses
    Square POS
    Score10 out of 10
    Cyfe
    Score8.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Zendesk Explore
    Score8.7 out of 10
    Enterprises
    No answers on this topic
    Jaspersoft Community Edition
    Score9.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Lightspeed RetailLooker
    Likelihood to Recommend
    7.7
    (13 ratings)
    8.7
    (117 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.5
    (7 ratings)
    Usability
    10.0
    (1 ratings)
    8.8
    (12 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    9.8
    (4 ratings)
    8.8
    (14 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.5
    (51 ratings)
    Data Sources
    -
    (0 ratings)
    7.3
    (51 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Lightspeed RetailLooker
    Likelihood to Recommend
    Lightspeed
    It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
    Incentivized
    Read full review
    Google
    Looker is ideal if you are heavily invested in Google Services, particularly marketing related services, and you with to quickly create reporting dashboards for that data. It gets more difficult when you try to tie in data from other services, and I would not use this were I already using BI package - it is not anywhere near as well supported or as widely known as some of its major competitors, but what it does do, it does do well.
    Incentivized
    Read full review
    Pros
    Lightspeed
    • Lightspeed Retail has great reports that are very easy to read and understand.
    • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
    Incentivized
    Read full review
    Google
    • Show visited pages - sessions, pageviews - which programs are viewed the most.
    • Displays session source/medium views to see where users are coming from.
    • It shows the video titles, URLs, and event counts so we can monitor the performance of our videos.
    • It gives a graphic face to the numbers, such as using bar charts, pie graphs, and other charts to show user trends or which channels are driving engagement.
    • Our clients like to see the top pages visited for a month.
    • I like the drop-and-drag approach, and building charts is a little easier than it was before.
    Incentivized
    Read full review
    Cons
    Lightspeed
    • With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
    • Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
    • Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
    • Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
    • Weak system for receiving purchase orders.
    • Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
    Incentivized
    Read full review
    Google
    • I wish I could get more granular in the Google ad data, such as down to the campaign type, instead of having to see only all campaigns.
    • The setup can be time-consuming if you're not using the product regularly.
    • Editing the dashboard requires a few logins; I wish it was more seamless.
    Incentivized
    Read full review
    Likelihood to Renew
    Lightspeed
    No answers on this topic
    Google
    I give it this rating because it deems as effective, I am able to complete majority of my tasks using this app. It is very helpful when analyzing the data provided and shown in the app and it's just overall a great app for Operational use, despite the small hiccups it has (live data).
    Incentivized
    Read full review
    Usability
    Lightspeed
    Very easy to use and figure out without calling customer support which is also very responsive and helpful.
    Incentivized
    Read full review
    Google
    Looker is relatively easy to use, even as it is set up. The customers for the front-end only have issues with the initial setup for looker ml creations. Other "looks" are relatively easy to set up, depending on the ETL and the data which is coming into Looker on a regular basis.
    Incentivized
    Read full review
    Reliability and Availability
    Lightspeed
    No answers on this topic
    Google
    No objections
    Incentivized
    Read full review
    Performance
    Lightspeed
    No answers on this topic
    Google
    Somehow resources heavy, both on server and client. I recommned at least 50Mbs data rate and high performance desktop comouter to be abke to run comolex tasks and configure larger amount of data. On the other hand, the client does not need to worry when viewing, the performance is usually ok
    Incentivized
    Read full review
    Support Rating
    Lightspeed
    I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
    Incentivized
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    Google
    Never had to work with support for issues. Any questions we had, they would respond promptly and clearly. The one-time setup was easy, by reading documentation. If the feature is not supported, they will add a feature request. In this case, LDAP support was requested over OKTA. They are looking into it.
    Incentivized
    Read full review
    Implementation Rating
    Lightspeed
    No answers on this topic
    Google
    Very satisfied, easy to implement
    Incentivized
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    Alternatives Considered
    Lightspeed
    Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
    Incentivized
    Read full review
    Google
    Looker Studio, you can easily report on data from various sources without programming. Looker Studio is available at no charge for creators and report viewers. Enterprise customers who upgrade to Looker Studio Pro will receive support and expanded administrative features, including team content management. So it's good.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Lightspeed
    No answers on this topic
    Google
    Perfect price to performance
    Incentivized
    Read full review
    Return on Investment
    Lightspeed
    • Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
    • Faster processing through tills means happier customers and more sales per hour.
    • Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.
    Read full review
    Google
    • Looker has a poignant impact on our business's ROI objectives. As an advertising exchange we have specific goals for daily requests and fill, and having premade Looks to monitor this is an integral piece of our operational capability
    • To facilitate an efficient monthly billing cycle in our organization, Looker is essential to track estimated revenue and impression delivery by publisher. Without the Looks we have set up, we would spend considerably more time and effort segmenting revenue by vertical.
    • Looker's unique value proposition is making analytical tools more digestible to people without conventional analytical experience. Other competing tools like Tableau require considerably more training and context to successfully use, and the ability to easily plot different visualizations is one of its greatest selling points.
    Incentivized
    Read full review
    ScreenShots

    Looker Screenshots

    Screenshot of a Looker dashboard with a geo chart.