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Lighthouse 360 vs. VixWin Platinum

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lighthouse 360

    Score7.7 out of 10
    N/ALighthouse 360 is a dental practice management software acquired by Yodle, then by Web.com in 2016, and then again by Henry Schein in March 2019.N/A

    VixWin Platinum

    Score8 out of 10
    N/AVixWin Platinum is an imaging management tool from Gendex to support dentists and oral surgeons.N/A
    Pricing
    Lighthouse 360VixWin Platinum
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Lighthouse 360VixWin Platinum
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    User Ratings
    Lighthouse 360VixWin Platinum
    Likelihood to Recommend
    7.0
    (2 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Lighthouse 360VixWin Platinum
    Likelihood to Recommend
    Henry Schein
    Truly love and appreciate the templets that we can use to send out office specific emails - Also the openings on a schedule notifications are great to get the schedule full - we use it daily!
    Incentivized
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    Gendex
    VixWin Platinum is suitable in a general/pediatric dental setting; it seems to be used in many offices I have been in--not sure if that's because of the price or maybe because it is so easy to use. I believe if you are a speciality practice where you need higher quality x-rays or more options in regards to x-ray editing, VixWin Platinum may not be the best. In my opinion, VixWin Platinum is basic. Be aware of the need for storage (depending on how large your practice is).
    Incentivized
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    Pros
    Henry Schein
    • templates for email campaigns
    • minimal glitches
    • good customer service
    Incentivized
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    Gendex
    • Easy to use--pretty straightforward, especially when rotating x-rays, sharpening an image, and choosing between different mounts.
    • You can set up the mounts how you like it (e.g., if you take a lot of bitewings, you can set up an easy-access "four bitewing" mount).
    • Easy to import and export images when needed.
    Incentivized
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    Cons
    Henry Schein
    • The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
    • The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
    • We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.
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    Gendex
    • There needs to be an easy way to "move" x-rays from one patient's chart to another. For example, it happens when you take x-rays under the wrong chart and need to move them. Sometimes in the process of moving them, they get lost.
    Incentivized
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    Usability
    Henry Schein
    No answers on this topic
    Gendex
    Very easy to use and train on (extremely user friendly). It is pretty straightforward and easy to follow, especially if you are new to the dental field or not comfortable using computers and/or programs. (I was in an office that was using charts then went paperless; many of the staff members found VixWin Platinum easy to transition into).
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    Support Rating
    Henry Schein
    No answers on this topic
    Gendex
    I have never personally reached out to VixWin, but from watching other members of my offices/dental field reach out, I have noticed that they were on the phone for a decent amount of time when it came to resolving issues with VixWin Platinum. The issue was always resolved but it did take a decent amount of time (a few hours at a time).
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    Alternatives Considered
    Henry Schein
    Lighthouse does not offer as many features as NexHealth which is why we are making the switch to NexHealth currently. Solutionreach was not as good as Lighthouse.
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    Gendex
    VixWin Platinum is basic but I still find it better than EagleSoft's dental x-ray system. VixWin Platinum has more options to edit and play with the contrast then EagleSoft's x-rays. I also feels as though the quality of x-rays is much better in VixWin Platinum than in EagleSoft (I get a lot of overexposed images in EagleSoft, even after adjusting the exposure).
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    Return on Investment
    Henry Schein
    • Keeping our schedule is a huge success
    • Keeping our patients informed of our office specifics is another area of success
    • Love how easy it is to respond to a patient regarding a text
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    Gendex
    • Easy to take x-rays; easy to see if I need to retake/move image
    • It is nice that you can bring image up larger for the patient to view--great for patient education
    • Disappointing when you can't find an x-ray you just took; it may disappear
    Incentivized
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    ScreenShots