TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LibreOffice

    Score9.4 out of 10
    N/ALibreOffice is a free and open-source Office Suite from The Document Foundation, presented as the successor to OpenOffice.org. The suite includes Writer (word processing), Calc (spreadsheets), Impress (presentations), Draw (vector graphics and flowcharts), Base (databases), and Math (formula editing).

    $0

    free and open source under the Mozilla Public License v2.0

    Tasks for Zendesk

    Score9 out of 10
    N/AN/AN/A
    Pricing
    LibreOfficeTasks for Zendesk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LibreOfficeTasks for Zendesk
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    LibreOfficeTasks for Zendesk
    Considered Both Products
    The Document Foundation
    No answer on this topic
    SweetHawk
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Best Alternatives
    LibreOfficeTasks for Zendesk
    Small Businesses
    Google Workspace
    Score9.1 out of 10
    airSlate WorkFlow
    Score7.5 out of 10
    Medium-sized Companies
    Google Workspace
    Score9.1 out of 10
    CMW Platform
    Score8.8 out of 10
    Enterprises
    Microsoft 365 Business Premium
    Score8.8 out of 10
    ServiceNow Now Platform
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LibreOfficeTasks for Zendesk
    Likelihood to Recommend
    10.0
    (29 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    6.1
    (2 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    6.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (6 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LibreOfficeTasks for Zendesk
    Likelihood to Recommend
    The Document Foundation
    LibreOffice is a good alternative to MS Office. I like it better than Google Docs. It's compatible with MS Office applications. However, many of the features or functions are difficult to find even when utilizing the help menu. The website isn't too helpful either. My greatest disappointment is that I paid for the premium version a year ago but never received the features that were supposed to be available with a premium subscription. The upper right-hand corner of the app shows the subscription type and date of expiration of the subscription. I have premium yet every time I try to access a premium feature it requests me to pay. I have contacted LibreOffice several times over the year and they never responded or provided a refund. I can only recommend the free version because even with a premium subscription, which mine is supposed to expire on 10/22/21 (the date of this review is 08/04/21), I have yet to be able to utilize the premium features I paid for last year. I would not use this as my primary app for Word processing which is where I am experiencing the majority of the blocked features issues. Even with a paid premium subscription, I am unable to create labels. It's asking me to pay again. I think LibreOffice has greater potential but a user must get the features they paid for. I hesitate to call the company a scam but I can say I have contacted LibreOffice numerous times over the past year about the ongoing issues and have not received a response at least once. Along with the features and subscriptions issues that needed to be addressed, another area of improvement is their website. It is very difficult to locate information. Even when using the search field the instructions often do not match the app. I am not sure how often they update their online guides but I have never found it to be helpful. I have also found it very difficult to impossible to download templates. I usually get weird links with garbled codes and no template when trying to download a template. I'm not sure if it's an issue with their site or not but since they don't respond to inquiries I cannot determine a possible cause for the problem.
    Read full review
    SweetHawk
    No answers on this topic
    Pros
    The Document Foundation
    • The text word processing (Writer) has come a long way and, if you are able to install your corporate fonts, there is basically nothing LibreOffice cannot handle. It works very well with document reviews and comments, and it can save in a variety of formats, making it compatible with the likes of Microsoft Word or Google Docs.
    • The spreadsheet software (Calc) can also handle most of the common tasks you may need, link various sheets, and perform some automated functions quite well. It is, I must say, somewhat less complete than the word processing side (Writer).
    • The Draw program allows you to do organizational charts and basic publications very well. It was a deficit in the past, but not anymore.
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Cons
    The Document Foundation
    • Name brand office suites vendors such as Microsoft and Google have online portals where documents can be saved and shared for automation/integration. LibreOffice would do well to expand into this space.
    • Memory handling in large spreadsheets (i.e., 60k rows or more) seems a bit quirky on my Macbook Air. It might just be a memory issues, but scrolling with the trackpad behaves strangely (i.e., cell selection jumps around unexpectedly).
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Likelihood to Renew
    The Document Foundation
    We use it consistently and have a lot of documents in the OpenDocument format so it will be necessary to use LibreOffice or a compatible product such as Openoffice in the future to be able to open these files. Because the license fee for Libreoffice is zero it is not very costly to keep using it - the costs are mostly for keeping it installed on the office PCs and regularly updated, and solving employee issues with the user support.
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Usability
    The Document Foundation
    Most people can quickly start using Writer or Calc or Impress for basic tasks even if they see Libreoffice for the first time, because the interface is similar to older (97-2003) MS Office or other software. Some features are less intuitive than in recent MS Office and some power users of MS Office need to re-learn some things before being proficient in Libreoffice.
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Reliability and Availability
    The Document Foundation
    Libreoffice is a desktop app not requiring any server part so it is always available when the PC is working normally. Installing it on another machine if one PC fails is very quick and easy. This is a non-issue.
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Performance
    The Document Foundation
    For big/imported tables or text documents with images loaded from the internet it is sometimes getting very slow, RAM and CPU intensive, and sometimes even hangs due to some memory leaks or other bugs. This is a long-term problem and is still not resolved perfectly.
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Support Rating
    The Document Foundation
    Support is not officially offered. However, you can find answers to any usage questions or trouble-shooting online easily, typically starting with a Google search. (I believe that all forums / tips for OpenOffice apply equally to LibreOffice, and vice versa.) While Microsoft Office, for example, officially includes support, I find that typically you end up going to a Google search in any case. So, this is not really a downside. However, in all these cases, you end up doing a lot of figuring things out for yourself.
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Implementation Rating
    The Document Foundation
    Generally easy to perform, issues are how to ensure regular automatic updates on Mac OS X. Fortunatly we have only a few machines with OS X run by management and we can do these updates manually occasionally. Windows updates are quite easy with the support of third party software such as Ninite or Chocolatey, and Linux updates are super-easy thanks to the package manager (apt-get).
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Alternatives Considered
    The Document Foundation
    As noted previously, LibreOffice blows Google Docs (G Suite) out of the water in terms of singular application quality, and comes close but misses the mark as a drop-in replacement to Microsoft Office. We currently are evaluating the latest release of LibreOffice to see if we can replace Microsoft Office with it entirely as we've had more time to fill in the holes that were left when losing out on Outlook and OneNote and all of the integrations that come with Microsoft Office.
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Scalability
    The Document Foundation
    With more users using it in the company there are more cases when a simultaneous editing of the same document is needed and this feature is lacking in Libreoffice even though the files concerned are shared and synced by some solution (we use ownCloud). Google Docs or MS Office365 via Sharepoint/Onedrive offer a better function for this.
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    Return on Investment
    The Document Foundation
    • A lot of ROI because their license price, 100% of return.
    • Sometimes we lose time finding how to do things, lowering a little bit of productivity.
    • We need to spend on training for employees because most people only know how to use Microsoft Office
    Incentivized
    Read full review
    SweetHawk
    No answers on this topic
    ScreenShots