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TargetX, from Liaison vs. SAP for Higher Education and Research

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TargetX, from Liaison

    Score10 out of 10
    N/ATargetX, now from Liaison (acquired October, 2020) is a CRM for higher education institutions. It's built on the Salesforce.com development platform, tailored for student recruitment and retention. It also includes instant messaging (UChat) and the ability to build communities for particular classes/groups of students (Schools App).N/A

    SAP for Higher Education and Research

    Score7.8 out of 10
    N/ASAP for Higher Education and Research is a suite of scalable interrelated applications designed to support the various needs of higher education institutions, such as student lifecycle management, tuition and revenue management, grant and research management, research planning and analytics, and other institutional performance related modules.N/A
    Pricing
    TargetX, from LiaisonSAP for Higher Education and Research
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    TargetX, from LiaisonSAP for Higher Education and Research
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    TargetX, from LiaisonSAP for Higher Education and Research
    Considered Both Products
    Liaison
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    User Ratings
    TargetX, from LiaisonSAP for Higher Education and Research
    Likelihood to Recommend
    7.5
    (3 ratings)
    7.6
    (6 ratings)
    User Testimonials
    TargetX, from LiaisonSAP for Higher Education and Research
    Likelihood to Recommend
    Liaison
    Most of the reason I'd recommend the solution is for their email capabilities. The email builder is par excellence, almost if not more competitive than capabilities provided by some actual Email Marketing solutions. Additionally, it runs on Salesforce, and thus allows for automated emails and campaigns with information integrated into them from SF records. It is truly remarkable and a very well-developed capability.
    Incentivized
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    SAP
    When I was at university, I used this product, which was quite new to me at the time. Since starting at my new institution, I've had the opportunity to learn more. It contains a lot of features and resources that facilitate integration with other systems and improve the efficiency of procedures. The software is not the simplest to use or comprehend. It has many features, making it challenging to learn everything. I had to enlist assistance.
    Incentivized
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    Pros
    Liaison
    • Bulk Email
    • Analytics
    • Event Management
    • 3rd party product bundling & support
    Incentivized
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    SAP
    • The concur platform integrates all the necessary steps for reservation, expense reports, and reimbursement.
    • It has customer supports that can easily be reached by emails.
    • It emails the users for any important process steps.
    Incentivized
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    Cons
    Liaison
    • When sending large volumes of email the campaigns can be slow to send
    • The events functions are not as robust as some of the competition
    • Their telemarketing component has not been updated in a while and leaves a bit for current call centers.
    Incentivized
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    SAP
    • Error Handling : Sometimes it created some issues where there was not enough explanation. But I think it is mostly related with the consulting company making poor development.
    • In every period, when students tries to access to the system all together and sign up for the courses, it always crashed for minimum a week. I think it requires Load Balancing.
    • The options we used were very limited there, I think there is more capabilities for collaboration is still needed. For example, exams, homeworks etc can be managed by itç
    Incentivized
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    Alternatives Considered
    Liaison
    Given that it's an older solution and addresses a lot more use cases, there's a lot more bulk and technical debt in the solution. This may make it overwhelming for first-time users and administrators. The email builder though is truly par excellence.
    Incentivized
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    SAP
    With its many partnerships and connections with other software used in higher education and research, SAP may assist institutions in streamlining their operations and enhancing access functionality. I chose SAP because I am already familiar with the other SAP products. I couldn't think of any other tools which stacks up against SAP for Higher Education and Research
    Incentivized
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    Return on Investment
    Liaison
    • Increases in enrollment!
    • More efficient funnel
    Incentivized
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    SAP
    • There were a lot of other platforms also used along with SAP for Higher Education and Research, I believe reducing these needs would be very important overall.
    • At the background, there are a lot of important functionalities reside like Accounting, HR etc. and this is where SAP for Higher Education and Research comes very powerful I believe
    • Cloud version would be a lot useful especially considering that, user logins are always seasonal so extra help always needed to balance the loads in the network.
    Incentivized
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