TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LearnUpon

    Score2.9 out of 10
    N/ALearnUpon partners with over 1,500 businesses worldwide to create meaningful learning experiences that empower employees, customers, and members. Whether their LMS is used to develop employees or onboard customers, LearnUpon helps users to deliver impactful training.N/A

    ServiceSim

    N/AN/AServiceSim is an AI-enabled training partner that simulates the customer side of interaction so agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.N/A
    Pricing
    LearnUponServiceSim
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LearnUponServiceSim
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsLearnUpon offers a standard SaaS subscription model, consisting of several price bands. Each price band includes a set number of MAUs or ‘Monthly Active Users’. Plans vary by feature and customer support priority. As the first step in a partnership with LearnUpon, a LearnUpon Account Executive (AE) will listen to any requirements to ensure the use case is a good fit, and recommend a LearnUpon plan to fit the specific usage, feature, and support requirements.
    More Pricing Information
    Community Pulse
    LearnUponServiceSim
    Considered Both Products
    LearnUpon
    No answer on this topic
    Vistio
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    40%
    Implementation went as expected
    2 Answers
    No answers on this topic
    Features
    LearnUponServiceSim
    Learning Management
    Comparison of Learning Management features of LearnUpon and ServiceSim
    Feature
    LearnUpon
    8.2
    9 Ratings
    1% above category average
    ServiceSim
    -
    Ratings
    Course authoring9.29 Ratings00 Ratings
    Course catalog or library8.47 Ratings00 Ratings
    Player/Portal8.59 Ratings00 Ratings
    Learning content8.94 Ratings00 Ratings
    Mobile friendly8.88 Ratings00 Ratings
    Progress tracking & certifications7.59 Ratings00 Ratings
    Assignments7.88 Ratings00 Ratings
    Compliance management7.37 Ratings00 Ratings
    Learning administration7.89 Ratings00 Ratings
    Learning reporting & analytics8.39 Ratings00 Ratings
    Social learning7.96 Ratings00 Ratings
    Best Alternatives
    LearnUponServiceSim
    Small Businesses
    Tovuti LMS
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    iSpring Learn
    Score9.6 out of 10
    No answers on this topic
    Enterprises
    Bridge Learning Platform
    Score7.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LearnUponServiceSim
    Likelihood to Recommend
    7.7
    (9 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LearnUponServiceSim
    Likelihood to Recommend
    LearnUpon
    I think LearnUpon is a great LMS for an organization that focuses on internal learners, aka, employees. It's very easy to create courses, enroll learners, and mark attendance. For an association such as mine, more support would be helpful for appropriately setting up the store to reflect member and non-member accounts. In addition, it's difficult to do outside-the-box functions like transfers and refunds.
    Incentivized
    Read full review
    Vistio
    No answers on this topic
    Pros
    LearnUpon
    • Integration with video conferencing platforms (primarily Zoom).
    • Timing out releasing of course materials and exams so students can't get eyes on something an instructor is not ready for them to see yet.
    • Customization of our store front and courses with regard to branding and graphics.
    Incentivized
    Read full review
    Vistio
    No answers on this topic
    Cons
    LearnUpon
    • There are issues with users who have an account in more than one LearnUpon portal. If a user has an account in an existing LearnUpon portal, and they want to create an account in another LearnUpon portal, then they have to be invited to the new portal by an Administrator. but the user has no way of knowing that its a LearnUpon portal until they can't sign up. Its very confusing for the learner.
    • An email address is required in order to set up an account. We serve many providers who don't have email addresses for all of their staff, so this is a huge issue for us.
    Incentivized
    Read full review
    Vistio
    No answers on this topic
    Likelihood to Renew
    LearnUpon
    We've been a customer for six years and I don't see that changing anytime soon. We're very happy with LearnUpon.
    Incentivized
    Read full review
    Vistio
    No answers on this topic
    Alternatives Considered
    LearnUpon
    LearnUpon's interface and immersive experience blows the competition out of the water. LearnUpon understands the "big picture" of online learning and how to provide a system that is easy and fun to use for users at any level. LearnUpon's knowledge of their own platform, and their impeccable client support is unparalleled. LearnUpon understands our business and learning needs better than any competitor. Now that I'm using a different platform at another job, I miss LearnUpon every day!
    Incentivized
    Read full review
    Vistio
    No answers on this topic
    Return on Investment
    LearnUpon
    • We have not implemented it yet due to unforeseen issues with a different vendor, but we have launched two pilots and it has been very well received.
    • The expected outcome is a lot more revenue because the catalog we have in our current LMS (Absorb) is very poorly designed and ineffective.
    • Another expected outcome is that people will be excited to learn more and be better ambassadors for our company.
    Incentivized
    Read full review
    Vistio
    No answers on this topic
    ScreenShots

    LearnUpon Screenshots

    Screenshot of the learner experience. Designed to put the learner first, with features to motivate, remove barriers, and make training a convenient task that learners want to do.Screenshot of the course creation interface, where users build engaging courses without technical expertise. It includes interactive content options, including webinar and instructor-led training, SCORM and xAPI files, documents, and video.Screenshot of the Learning Journey, where the fact that learning isn't linear is appreciated. This helps users to deliver timely, targeted learning.Screenshot of an example of friendly competition. This helps to Encourage teams to hit their goals and places a spotlight on the best performing learners using Gamification and Leaderboards.Screenshot of the reporting interface. This offers learning data to track its impact on a business’s bottom line.

    ServiceSim Screenshots

    Screenshot of the AI customer responding with a realistic comment.Screenshot of the agent responds appropriately.Screenshot of the AI customer shows some frustration with the agent.Screenshot of the agent demonstrates empathy toward the customer.Screenshot of transcripts of each interaction are shared with supervisors to demonstrate proficiency.