Lansweeper vs. Symantec Asset Management Suite

Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.

Incentivized

It helps me track my inventories; it helps me manage assets, and it helps me in hardware and software audit. It helps in software licensing cost too. It gives a complete picture of entire IT asset of the organization including location & status. Helps me ensure compliance. Helps me find license gaps, under utilization etc.

Incentivized

• Lansweeper is grabbing lots of data from the machines without slowing the network and the client machines. We can easily get all the installed software data, hardware and linked hardware and all the user you can grab from the AD (computer and user).
• Lansweeper can now scan Windows, Mac and Linux with an agent installed (or not if you want that the server is the one pulling the data).
• The web interface is really friendly user and offers lots of possibilities to personalize your dashboard as you see fit.
• Reports engine is really powerful and easy to monitor your machines and also your security issues.

Incentivized

• Reporting. The reporting tool can allow down to a granular level. This is important for pinpointing the issues that arise in the infrastructure.
• Updating. It was easy to update the software. I never had any issues with patches that arose.

Incentivized

• Ease of use - pushing software can be a complicated process.
• Detecting assets sometimes means going to each machine on opening ports on the firewall.
• Reporting can be hard to figure out but you can ask on their forum. I find that a lot of my questions already have been asked.

Incentivized

• Technical documentation may be lacking at times but support will usually make up for it.
• Training and certification is very limited.
• Sometimes a tough sell after a rocky reputation in the past.

Incentivized

The price to function scale is so far towards function it would be stupid to get rid of it

Incentivized

Lansweeper offers a variety of customer support options (including KBs for self-serve and get in touch with them via email), and most importantly, it's a matter of dialing within their allotted supporting time frames. However, I always make sure to provide the following information:

- Screenshots of the issue (if available).

- Program Files (x86)/Lansweeper/Service/Errorlog.txt, as present on your Lansweeper server.

- If it exists, the error log present in Program Files (x86)/Lansweeper/Website/App_Data.

Incentivized

Lansweeper is DRAMATICALLY cheaper than KACE and provides the same level of reporting and inventory of asset data. Where KACE outshines Lansweeper, is Lansweeper has a very minimal software deployment system that requires clients to have direct access to a common file share. KACE allows you to upload files directly into it's environment, and assets can download over HTTPS those files for installation anywhere. Spiceworks was a great inventory and helpdesk system for free - but the product I feel has gone stale and not nearly as powerful as it use to be - for that reason Lansweeper appears to have taken up the charge and utilized a lot of Spiceworks was going for

Incentivized

TeamViewer does not have the ability to perform all the functions that Symantec Asset Management Suite can perform. TeamViewer is a good product, but I would only suggest that smaller organizations utilize it until they expand on their features a little more. The only negative thing I can say in regards to getting the Symantec Asset Management Suite over TeamViewer is that it's way more expensive than TeamViewer, but you'll get way more product for your money. So if a large organization chooses to invest in the Symantec Asset Manage Suite they'll spend more money, but the value they will receive in return from using the software will definitely boost productivity. When productivity goes up, an organization's ROI also goes up and that's the type of results you want to see when you invest in products for your organization.

Incentivized

• I would consider that ROI has been achieved - it wasn't expensive. However, Spiceworks could have done the same for free.
• Too much manual intervention. Not strong beyond basic Microsoft products so we had to keep an eye on everything.
• Great sniffer of hardware on the network including switches, routers, printers.
• Lack of features that are essential for enterprise ITAM.

Incentivized

• Much faster time finding out what equipment belongs to who, especially if this info is needed and the person is unavailable.
• Better "Customer Service" (Tech to end user)

Incentivized