Kytes vs. N-able MSP Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kytes
Score 9.7 out of 10
N/A
Kytes (formerly ProductDossier) is an enterprise-class low-code/ no-code software platform for digitizing & automating business processes for project-based industries like IT Software & Services, Consulting & others. The key capabilities include opportunity management, project estimations & Proposal making, project & delivery management, project financials, resource management, timesheets and leave management, billing automation & others. Some key differentiators are integrated rule-based…N/A
N-able MSP Manager
Score 10.0 out of 10
N/A
N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
Pricing
KytesN-able MSP Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KytesN-able MSP Manager
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KytesN-able MSP Manager
User Ratings
KytesN-able MSP Manager
Likelihood to Recommend
-
(0 ratings)
4.0
(0 ratings)
Support Rating
-
(0 ratings)
3.9
(0 ratings)
User Testimonials
KytesN-able MSP Manager
Likelihood to Recommend
No answers on this topic
It's a good company to grow with because as needs change there are more features available.
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Pros
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  • Help Desk Ticketing is very easy to use and organize.
  • Billing is robust and keeps track of client contracts and time very well.
  • Role management and ticket routing client are very robust.
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Cons
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  • Labeling/titling work "labels" without all the extra steps.
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Support Rating
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I had the chance to talk to SolarWinds reps at their Empower conference. They asked how we liked MSP Manager. (For full disclosure, we use their whole suite of products). I told them it's the worst ticket software I have ever used. They said that it wasn't the first time they had heard that. I did not doubt that he was telling the truth.
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Alternatives Considered
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I want to be clear. I did not choose MSP Manager, it was thrown at me, purchased by someone who did not understand how bad this tool was. I have used other ticket systems, Remedy, Spiceworks, and ServiceNow. Those all work, and do a lot of things this can't. We have to export a list of all tickets, then use BI tools to try and work the data, just to get reports on completed tickets. It's truly terrible. I would recommend having users send a carrier pigeon over using this awful awful tool.
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Return on Investment
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  • For my managed service clients, MSP Manager has seriously reduced the time I spend billing. Overall data entry time may be the same, but now it's focused on documenting the work that was done and the billing simply follows.
  • The first few months of learning MSP Manager definitely meant doing lots of admin work twice, and double-checking the MSP manager invoices against the paper trail, to ensure it was accurate and working. Plan for this extra time overhead during the learning phase.
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ScreenShots

Kytes Screenshots

Screenshot of New Product EvaluationScreenshot of New Product PlanningScreenshot of Project Revenue AnalysisScreenshot of Workflow ManagementScreenshot of Gantt ChartScreenshot of Resource Utilization

N-able MSP Manager Screenshots

Screenshot of N-able MSP Manager Dashboard