TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Knowmax

    N/AN/AKnowmax is a knowledge management software for customer support agents to provide better customer service as well as self-service when being deployed at digital channels like website, Apps, and chatbots. Features like interactive decision trees, Knowledgebase, Pictorial Guides, Chatbots, and Learning Management system help support agents as well as the customer itself to get the query resolution in no time.N/A

    Lexis Search Advantage

    Score9 out of 10
    N/ALexis Search Advantage is a document search and indexing application; platform agnostic, Lexis Search Advantage is meant to integrate with a firm's document management system to make internal knowledge and relevant documents more accessible.N/A
    Pricing
    KnowmaxLexis Search Advantage
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    KnowmaxLexis Search Advantage
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    KnowmaxLexis Search Advantage
    Small Businesses
    Slite
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    Medium-sized Companies
    Guru
    Score9.5 out of 10
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    Enterprises
    Bloomfire
    Score8.4 out of 10
    Bloomfire
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KnowmaxLexis Search Advantage
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    KnowmaxLexis Search Advantage
    Likelihood to Recommend
    Knowmax
    No answers on this topic
    LexisNexis
    It is good for researching previous news stories on a subject and it can be helpful for tracking down people and their biographical information. If you're looking for academic studies on a subject, this is not the best place to go in my opinion. It is also not always current with addresses and phone numbers.
    Incentivized
    Read full review
    Pros
    Knowmax
    No answers on this topic
    LexisNexis
    • Searching for news stories on a subject.
    • Tracking down people.
    • Tracking down previous residences of a person.
    Incentivized
    Read full review
    Cons
    Knowmax
    No answers on this topic
    LexisNexis
    • Not all address location information is accurate or up to date.
    • The previous search function for news stories was easier to use than what was changed last year.
    Incentivized
    Read full review
    Support Rating
    Knowmax
    No answers on this topic
    LexisNexis
    It's been several years since I called for help but when I did, Lexis was very helpful.
    Incentivized
    Read full review
    Alternatives Considered
    Knowmax
    No answers on this topic
    LexisNexis
    Lexis is much more refined in its results. I use it because it is a newsroom standard and it is what is provided by the company.
    Incentivized
    Read full review
    Return on Investment
    Knowmax
    No answers on this topic
    LexisNexis
    • No idea -- I don't deal with our finances.
    Incentivized
    Read full review
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