Kiteworks vs. WeTransfer

We are sending some pools securely via Kiteworks. Sharing and receiving secure files from 3rd party users and tracking files are very simple. Kiteworks solved compliance and security issues.

I would definitely recommend WeTransfer - especially the paid version. I feel like all of the shortcomings with the free service (file size limit & content deletion after 7 days) are all fixed when you upgrade your account, and the service is not very expensive. It only costs $12/monthly or $120/annually. WeTransfer makes it so easy to send files, and the additional features such as creating a link to your content & password protection are great. Very straightforward & easy to use.

Incentivized

• Microsoft Office Plugins
• Desktop Synchronization
• Mobile Ability
• Group chat
• File Filtering

• Sharing large files
• Accessing files remotely
• Sharing files remotely
• Sharing with those who do not have access to our shared drive (clients, vendors, 3rd parties)

Incentivized

• Encrypting our files appears to be less than 100% complete
• Software updates cannot be scheduled to take place automatically like their old product
• Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.

Incentivized

• The price for Pro is a bit high.
• A way for free users to save an address book.
• The offline app isn't as robust as the web client.

Incentivized

It's smooth, simple, no problems for sending large files. Receiving files is more complicated and has some friction points to be worked out.

Incentivized

WeTransfer is extremely reliable 99% of the time. There has been twice in 4 years that their service was unavailable due to server outage for several hours.

Incentivized

I've only reached out to WeTransfer support once, but they were prompt, courteous, and answered my question. I assume that future interactions would be the same, I'm looking forward to being a long term customer.

Incentivized

The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

Incentivized

I did not choose to use Image Relay, the client did. I really like Image Relay and the fact that you can organize files in different folders, but not the fact that you have to create an account, have access to all the files and folders, and remind passwords. With WeTransfer skipping all these requirements, it is way easier and faster.

Incentivized

• We have tried to move to other products but our users will have nothing of that.
• We migrated from the Accellion MFT product with relative ease.
• We have less than 100 users, using over 1.5 TB of space, so it's a very popular product.

Incentivized

• I can work faster since it's easy to use and reliable. Some other file transfer platforms have failed me and are too complex to manage.
• I keep my clients happy - never have they had any issues with a transfer.
• It is not an exclusive use platform, so I can use it with everyone - even new clients.

Incentivized