Kibo eCommerce vs. Webflow

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.

The good outweighs the bad. I love how my webpage works, and it fulfills everything that I was trying to accomplish. The ability to tag and distribute content across the site saves a lot of time and energy. I just wish that custom elements were easier to reuse across pages and that it weren't so hard to figure out. This tool is better suited for someone who knows what they are doing, rather than a beginner.

Incentivized

• Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
• Native responsive design in the latest version is great.
• Dynamic product categories is a big win.

Incentivized

• Easy to use and customize CMS.
• Develop engaging CSS interactions and JavaScript animations visually.
• Several competitively priced hosting tiers are available and all use AWS servers and Fastly CDN.
• Code can be exported to be used with other CMS platforms such as WordPress, or E-Commerce platforms such as Shopify.

Incentivized

• Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
• Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
• Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.

• The Content Management System needs improvement. In my experience, it's very difficult to organise all our content at big volumes. We want to create a resources section where we can categorize our content but there isn't an easy or intuitive way to do it
• In my opinion, it's incredibly difficult to create tables in an article
• You have to do custom coding for anchor links within an article and it's time consuming and, in my opinion, super annoying
• Website designs are not responsive we need to keep designing a separate mobile version
• In my opinion, Formatting content in articles is annoying compared to other CMSs like Wordpress, Shopify, Wix, Blogger, etc. Worst experience I've had.
• Changes to the nav bar on the homepage do not reflect universally, we needed to do the same changes all over again for our blog and mobile
• Content editors need to keep logging in every time they add content

Incentivized

It's the perfect balance of GUI and code control

Incentivized

With a little education, I find Webflow incredibly easy to use. As previously mentioned, the Webflow University video library is amazing so anything you need help with is already available. That said, I do feel like it is a relatively steep learning curve and would be even steeper for someone who is completely new to Web Development, which is why I gave it the score I did.

Incentivized

In my experience, their customer service is an absolute joke, I tried reaching out to them they took forever. I had to keep following up with them as if they never received it in the first place. It’s a new platform, so guidance is needed. Tried the university they offer, in my opinion, it is completely useless, I would just completely move on from this website.

In my opinion, it is horrible, the rendering takes forever. I have the newest MacBook and the platform will still lag and slow down on me. I’m not a developer, I am a designer which makes it worst because I am using the features they are providing not extra coding features. In my opinion, it is a horrible platform really, stay away.

One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.

I haven't had to engage them from a support perspective; however, there is a considerable user community for tips/ideas/troubleshooting and the like. I believe the Pro plan supports additional resources but we didn't find that the cost justified the outcome. Overall the need for support has been relatively minor.

Incentivized

At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best

We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements

Incentivized

So, Webflow gave me the freedom that other platforms didn't in terms of not needing to code (in comparison to WordPress), and the site looks like a professional page rather than a generic average one, and then in terms of having more than just writing key findings (in comparison to medium) like a site that feels unique and sophisticated. Finally, all in all, Webflow is harder at start but the results are eye pleasing and its totally worth the time.

Incentivized

I feel it doesn’t perform the way it’s supposed to and it doesn’t have any beneficial factors to it. In my opinion, there is no reason to use a platform like this when Wix and Shopify, and WordPress exist. I believe Webflow is a platform that shouldn’t exist and it’s only popular because of the hype it received. I tried it and hate it completely.

• Kibo has always delivered rapid & exceptional support to our organization
• Kibo has been cost-competitive when considering other vendors
• The platform continues to add value without requiring substantial additional investments

• Work quality output has improved as Webflow helps bridge the gap between design and development.
• Lower overall development costs mean more client budget can be allocated to strategy and creative.
• Faster turnarounds result in shorter billing cycles, which improve agency cashflow.

Incentivized