Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution…
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ManyChat
Score 10.0 out of 10
N/A
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
$10
per month
Pricing
Khoros Service
ManyChat
Editions & Modules
No answers on this topic
500 Subscribers
$10.00
per month
1,000 Subscribers
$15.00
per month
2,500 Subscribers
$25.00
per month
5,000 Subscribers
$45.00
per month
10,000 Subscribers
$65.00
per month
15,000 Subscribers
$95.00
per month
20,000 Subscribers
$125.00
per month
25,000 Subscribers
$145.00
per month
25,001+ Subscribers
Contact Sales
Offerings
Pricing Offerings
Khoros Service
ManyChat
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
Optional
Additional Details
Pricing is variable based on the needs of the customer.
If you need a content management system that allows you to add a wide variety of label categorization and have multiple users logged in at the same time, Khoros Care is suitable. However, I cannot say that it's the best system to use. There are other systems that have the same or similar features without as many issues.
ManyChat is extremely easy to set up on your Facebook business page and Instagram account. Even if you just want to try it out, the free plan is great to get started. If you want to provide a freebie or 24/7 customer support, you can get it done with ManyChat.
ManyChat has a Facebook comment feature that when your audience comments on a particular post on your Facebook page then send them the information you have promised them. Once set up, is all on autopilot.
We have the ManyChat plugin on our website to act as a customer service chat feature for those looking for help and engage with us.
Have some great integrations on the pro account with payment gateways such as Stripe that allows you to charge your clients and receive money.
I would like to be able to see deleted comments/tweets so we can look into the issues.
I would like to be able to better customize dashboards for our exact metrics. Some things previously available in Spredfast are no longer available in Care.
Simply, there isn't anything on the market that is quite as personable as Khoros Care. After using a few different client messaging systems, this program gave the closest feel to in-person interaction that we could get during the COVID-19 epidemic and is an important part of our agency still to this day in 2023.
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
Khoros Support has always very responsive and helpful when it comes to getting my issue/inquiry addressed. Their ticket portal is great for tracking any open tickets and they can be updated via the portal or by responding to the email thread. Support reps are always extremely knowledgeable and care about getting you taken care of
There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.
Implementing the platform was not a big hassle for our client, it was seamless and easy we just had to follow a few steps and it was done. Just scaling was a bit of an issue but it got resolved with time and a bit of effort at both ends
Multi-Channel Support:Khoros Care: Known for its ability to manage customer interactions across various channels, including social media, messaging, and more.Comparison: Evaluate how well each platform supports the channels most relevant to your business, whether it's email, social media, live chat, or others. Automation and Workflows: Khoros Care: Offers workflow automation features to streamline processes and handle routine tasks.Comparison: Compare the level of automation capabilities each platform provides and how well they align with your business processes.
For the initial purpose of getting ManyChat, none of the alternatives worked either. We ended up creating a mobile app to meet the need. For incoming support automation, using the native features within Facebook has been effective as well as using GoHighLevel and Continual.ly. ManyChat was considerably more effective, but with the price increase and the non-necessity of carrying another subscription for incoming message support, it wasn't a logical choice to keep the service.
Of course as the company grows owing to its growing customer base, they need to think of out-of-the-box solutions to offer its clients and customer satisfaction is one of them. Retention is very much needed in competitive environment like today and hence it becomes imperative for companies to find different ways to reach their client basis and fix their issues
We have seen a positive shift of customers from reaching out to the Call Centre to the Social Care Team.
Monthly and Annual Reporting to keep track of performance and stats related to the team has been much easier to highlight areas for improvement (month2month and anually)
CSAT/NPS Survey results have increased via Khoros Care in comparison to the Call Centre.
We have a very positive ROI for our business. We have been generating about 10 leads a month. We are currently closing on 10% of those, so 1 new client a month. We are working on ways to improve that conversion percentage.
We generate around 50 leads a month for a client of ours. Their conversion is about 25% Their average ticket is 1,500.00 which puts them to about 15-20 thousand a month.
