Clarabridge (discontinued) vs. Khoros CX Insights

Clarabridge (discontinued)

Clarabridge (discontinued)

11 Reviews and Ratings

Khoros CX Insights

Khoros CX Insights

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Clarabridge (discontinued)	Score 10.0 out of 10	N/A	Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.	N/A
Khoros CX Insights	Score 9.0 out of 10	N/A	Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.	N/A

Pricing

Clarabridge (discontinued)

Khoros CX Insights

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Clarabridge (discontinued)	Khoros CX Insights
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Clarabridge (discontinued)	Khoros CX Insights

Best Alternatives
	Clarabridge (discontinued)	Khoros CX Insights
Small Businesses	Sogolytics Score 9.0 out of 10	Sogolytics Score 9.0 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Clarabridge (discontinued)	Khoros CX Insights
Likelihood to Recommend	5.0 (0 ratings)	7.3 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	- (0 ratings)

User Testimonials
	Clarabridge (discontinued)	Khoros CX Insights
Likelihood to Recommend	Call centers with heavy volumes can really benefit from Clarabridge. Incentivized Gino Abbate III, MBA Digital Marketing Analyst Read full review	There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions. Incentivized Verified User Anonymous Read full review
Pros	Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel. Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey. Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance. Incentivized Brandon Johnson Human Resources Information System Analyst II Read full review	No answers on this topic
Cons	User interface could be more intuitive. Incentivized Gino Abbate III, MBA Digital Marketing Analyst Read full review	Getting info from LinkedIn. Getting info from web pages. Getting info from newspapers and other articles. Getting info from more platforms. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Extensive featureset, great customer service. Jean-Marie Hoffelinck Advisor Online Communication Read full review	No answers on this topic
Alternatives Considered	Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences Incentivized Brandon Johnson Human Resources Information System Analyst II Read full review	Khoros is missing to analyze more sources for information. Search bar is great. Incentivized Verified User Anonymous Read full review
Return on Investment	SLA Fractures quite a bit especially when we were in FB Jail KPI not being met because of lack of publishing and responses Customer Service suffered from not having a way to DM everyone Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots		Khoros CX Insights Screenshots