TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kenect

    Score9.2 out of 10
    N/AKenect is a technology platform designed to help businesses grow, from the company of the same name in Utah. Kenect helps attract, convert, and keep more customers by strengthening the business's online presence, online reputation, and online communication. Kenect includes a business texting platform that links to an existing business line and helps generate dozens of online reviews each month in addition to getting you better KENECTED with prospects and customers.N/A

    Zoho SalesIQ

    Score8.4 out of 10
    N/AZoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website…

    $0

    per month per user

    Pricing
    KenectZoho SalesIQ
    Editions & Modules
    No answers on this topic
    Free
    $0
    per month per user
    Basic
    $10
    per month per user
    Professional
    $17
    per month per user
    Enterprise
    $25
    per month per user
    Offerings
    Pricing Offerings
    KenectZoho SalesIQ
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    KenectZoho SalesIQ
    Considered Both Products
    Kenect
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    No answers on this topic
    88%
    Implementation went as expected
    7 Answers
    User Ratings
    KenectZoho SalesIQ
    Likelihood to Recommend
    -
    (0 ratings)
    8.9
    (13 ratings)
    User Testimonials
    KenectZoho SalesIQ
    Likelihood to Recommend
    Kenect
    No answers on this topic
    Zoho
    If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead.
    Incentivized
    Read full review
    Pros
    Kenect
    No answers on this topic
    Zoho
    No answers on this topic
    Cons
    Kenect
    No answers on this topic
    Zoho
    • Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
    • Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
    • Not always the best at identifying similar users across different browsers, devices, etc
    Incentivized
    Read full review
    Alternatives Considered
    Kenect
    No answers on this topic
    Zoho
    No answers on this topic
    Return on Investment
    Kenect
    No answers on this topic
    Zoho
    No answers on this topic
    ScreenShots

    Zoho SalesIQ Screenshots

    Screenshot of Performance metricsScreenshot of Ring viewScreenshot of Codeless botScreenshot of Proactive chat triggersScreenshot of Agent mobile appScreenshot of Audio call