Progress Kendo UI vs. ServiceNow App Engine

Kendo UI works well if developing web UI applications which have simple layout designs. - Good A scenario where there are a lot of Kendo widgets on a single UI page, and each has a complex initialization. - Not so good

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The best and most stable project management software allows project members to work together and collaborate through documents which is accessible from any place through Cloud services. ServiceNow App Engine provides easy features and setting of the interface security and tools adjustment are excellent as well as the reports which the platform offers.

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• Kendo Grid for presenting a timeline of research grants as they are being approved. Our users love the ability to export the data to various mime formats.
• Kendo Scheduler for presenting the upcoming calendar events in the available conference rooms in a building. This is used together with a 3rd party vendor API for appointment booking.
• Kendo Treeview is used to present a hierarchy of topics that our users can navigate through easily.

• Easy ticketing system
• Good for keeping track of issues
• Sends tickets directly to IT

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• Kendo UI is always moving forward and staying current with latest development trends. While that is beneficial, that can cause some issues when supporting customers (particularly government) that don't move their IT infrastructure along nearly as fast. A prime example is web font icons. Great and easy to use, but where Kendo UI utilizes web font icons as the sole means of displaying an icon, not all organizations (again, especially government) allow the use of these. There have been times where Kendo UI became unusable and we had to downgrade to a version a few years old. Makes continued payment for licenses sometimes feel wasted as we may not be able to always use the new releases
• Kendo UI has a wonderful feedback system and they do indeed listen to the community. However, there do seem to be some instances where there is large support for a new feature/component and it never gets addressed. It is easy to understand that not all ideas are easy or even prudent to implement, but would be nice to see a better follow-up on ideas with a current status
• Refreshing Kendo UI grids is simple, yet the standard API method causes the grid to return to the default state. We have many use cases where we would love to update the grid data but need current grid state (such as expanded detail rows, sorts, filters, etc) preserved after the grid is updated so that users do not have to perform grid actions again to return to the desired state.

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• Sometimes attachments do not get linked with the tickets
• Sometimes updating ticket state causes an issue
• Requires stable internet connection to work smoothly

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Since we are using Kendo on a legacy product, there is likely a time when we will no longer support it. We are evaluating Kendo for our future product, in which case we may continue to use Kendo for an extended period of time.

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There are limited use cases where we are just using the service now app engine as of now

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My initial score would be 10, but I am aware of the high price for its implementation. Therefore, I would recommend it only in large projects where a large profit margin can be obtained. But in general, I recommend it. I am currently using it without problems.

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Since people can handle the tool without any development background, this was really helpful and can be adopted by anyone, as reusability functions and drag-and-drop features are very easy. Many in-built features and functionality for integrating other applications are handy and adaptable.

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The errors that we have detected were not of great importance and the online support provided a temporary solution until the next release.

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Almost 100% available on time

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Reports sometimes take a bit of time to load

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Overall, we are satisfied with the support offered by the Progress Kendo UI team. We had raised few helpline incidents in the past and they have been resolved timely by the team. Also, we were satisfied with the level of information and support provided by the team.

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They tried their best to resolve our queries every time we contacted them about any technical support

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I think the main thing is to get into a Kendo mindset. Components that I've used in the past had a much different mindset and I think it got in my way. Sometimes I would use something different if I felt that the Kendo component was being too obstinate. I would go back later and replace that with the Kendo component when I had time to work with it further.

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App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

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I did not experience the other product that has such an integrated and user-friendly feature. It works more like an everyday query with the UI element in a totally aesthetic and attractive view. With the Kendo library, we don't need to develop every UI component from the beginning. It was one of the faster development of applications.

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Easy and adaptive features and people with no code to basic code developers can handle this, and the reusability of the many functionalities has added advantage. The incident management tool is at the top of the industry, has easy scalability, and adapts to customer needs. Compared with others, pricing is reasonable for the type of support and features it provides.

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Never faced a problem even when we threw a large amount of data at it

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It is scalable but not reliable

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• Positive impact is that it helps development team to focus on business logic rather than developing UI control and that resulted in good productivity savings. productivity saving is significant (like 30% of product development cost).
• No Negative impact from my experience.

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• It has a positive impact on our business.
• Clients security concerns are solved using service now
• It maintains record of large infrastructure.

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