KeePass is an open source password manager which secures passwords in a database locked with a master password or key file.
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Self Service Reset Password Management
Score 9.3 out of 10
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The Self Service Reset Password Management, or SSRPM, application from Tools4ever is a self-serve password management application that allows end users to manage their password (e.g. a forgotten password) in a secure fashion without alerting the IT help desk.
KeePass is a perfect tool for use as a password manager and for storing similar sensitive data. This is especially true if you work from a fixed workstation, supporting your clients. KeePass is incredibly valuable. If you're often on the road and need to log in to KeePass occasionally to look up passwords or data, this can be inconvenient. And quickly and securely sharing data across other media isn't really an option with KeePass. Security is more important in this situation.
It's a great tool for limiting (eliminating) calls to your IT department or Help Desk to assist with Windows Login issues. For organizations that don't mind having a dedicated onsite or hosted server to provide this type of service its a great tool to have implemented in the environment.
I don't believe that this is so much a negative, but be sure that you keep your password database saved in a location that is accessible (even during an outage). Failure to do so will make it hard/impossible to recover passwords in the event that your database is unreachable (such as if a network drive failure).
The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.
My very good experience in the past 15 years of usage of KeePass makes it easy to decide for a renewal of this friendship. I was never disappointed and KeePass always meets my expectations. The software runs stable and if there should be a software error, it will be fixed in no time. This is customer satisfaction.
KeePass is easy to use and requires no prior training using it. I would rate KeePass a score 9 out of 10. It stands out in managing credentials securely and efficiently. No other similar app performs its core function as well, making KeePass an essential tool for password management and security.
I have almost never had to contact support. This product has a wide community, a very expansive documentation/forum site where generally any question/issue already has an answer/fix or explanation/workaround, or plans for improvement in a future version. On the occasions that I have reached out, answers were fairly quick, useful, and respectful.
KeePass is the most simple of the password managers, but it also means it doesn't scale as well and doesn't have all the features some of the other options have. IT Glue is a much better choice for company-wide management of passwords but it has high costs and is much more than just a password manager. LastPass is probably closer to what KeePass can do, but offers the ability to access passwords from all devices such as computers and phones. KeePass is better for being free and is best for use on a single computer.
There were no other services that we had the opportunity to compare this to. It seemed to be one of a kind product aside from using some type of biometrics solution.
