Keatext vs. Thematic

Keatext

6 Reviews and Ratings

Thematic

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Keatext	Score8.8 out of 10	Enterprise companies (1,001+ employees)	Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…	$550 per month
Thematic	Score8 out of 10	N/A	Thematic analyzes customer feedback to help companies improve customer experience.	$500 per month

Pricing

Keatext

Thematic

Basic: $550
per month
Pro: $999
per month
Enterprise: 1650+
per month

Enterprise-Custom Pricing: $0
Team: $200
month
Project: $500
month

Pricing Offerings
Keatext	Thematic
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Keatext	Thematic
Considered Both Products	Keatext No answer on this topic	Thematic No answer on this topic
	Would buy again
	100% Would buy again 6 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 6 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 6 Answers	No answers on this topic
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 6 Answers	No answers on this topic
	Implementation went as expected
100% Implementation went as expected 6 Answers	No answers on this topic

User Ratings
	Keatext	Thematic
Likelihood to Recommend	9.1 (6 ratings)	- (0 ratings)

User Testimonials
	Keatext	Thematic
Likelihood to Recommend	Keatext Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies. Incentivized Zheng Khoo Digital Marketing Specialists Read full review	Thematic No answers on this topic
Pros	Keatext You can detect or analyze feelings in French, Italian, Arabic, and English. You can classify text and comments in different languages. Easy to use for both professionals and non-professionals. Use analytics to gain deep insight into what's happening on social media platforms. Simple interface. Incentivized Stanley Kamal Software Engineer Read full review	Thematic No answers on this topic
Cons	Keatext It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language. Incentivized Sharon Khoo Tan Human Resources Director Read full review	Thematic No answers on this topic
Alternatives Considered	Keatext We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries. Incentivized Anjali Nair content writer specialist Read full review	Thematic No answers on this topic
Return on Investment	Keatext Keatext allows the creation of custom tests to meet the needs of each business. Automate UX research for scalability. Provides analytical data in addition to tracking user experience. Gonzalo Bayona Camiletti Software Engineer Read full review	Thematic No answers on this topic
ScreenShots	Keatext Screenshots