TrustRadius

Keatext vs. Thematic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Thematic
Score 8.0 out of 10
N/A
Thematic analyzes customer feedback to help companies improve customer experience.
$0
Pricing
KeatextThematic
Editions & Modules
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
Enterprise-Custom Pricing
$0
Team
$200
month
Project
$500
month
Offerings
Pricing Offerings
KeatextThematic
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
KeatextThematic
User Ratings
KeatextThematic
Likelihood to Recommend
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
KeatextThematic
Likelihood to Recommend
Keatext is ideal for analyzing customer texts and comments regardless of language, improving advertising and understanding the needs of each customer.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
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No answers on this topic
Pros
  • Detailed Report & Analysis
  • GUI Dashboard with advance features
  • Live chat support feature
  • Survey & Easy integration options
  • Artificial Intelligence features
Anjali Nair | TrustRadius Reviewer
Anjali Nair
content writer specialist
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No answers on this topic
Cons
  • Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
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No answers on this topic
Alternatives Considered
Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single perspective.
Zheng Khoo | TrustRadius Reviewer
Zheng Khoo
Digital Marketing Specialists
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No answers on this topic
Return on Investment
  • I decided to implement Keatext due to its extensive list of integrations. The Keatext integration allows me to import my surveys instantly from my SurveyMonkey account, providing a 360º view to identify and improve the experience of my clients.
Sharon Khoo Tan | TrustRadius Reviewer
Sharon Khoo Tan
Human Resources Director
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No answers on this topic
ScreenShots

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets