TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    InMoment Text Analytics

    Score9 out of 10
    N/AInMoment’s text analytics, powered by our Lexalytics, is a software-as-a-service specializing in cloud-based text analytics and sentiment analysis. The tool unlocks insights and sentiment analysis from large amounts of unstructured text.

    $999

    per month

    Keatext

    Score8.8 out of 10
    Enterprise companies (1,001+ employees)
    Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…

    $550

    per month

    Pricing
    InMoment Text AnalyticsKeatext
    Editions & Modules
    System Cost
    $10,000.00
    Basic
    $550
    per month
    Pro
    $999
    per month
    Enterprise
    1650+
    per month
    Offerings
    Pricing Offerings
    InMoment Text AnalyticsKeatext
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    InMoment Text AnalyticsKeatext
    Considered Both Products
    InMoment
    No answer on this topic
    Keatext
    Chose Keatext
    Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single …
    Incentivized
    Chose Keatext
    Its features and integrations can be configured to meet your needs.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    User Ratings
    InMoment Text AnalyticsKeatext
    Likelihood to Recommend
    9.0
    (4 ratings)
    9.1
    (6 ratings)
    User Testimonials
    InMoment Text AnalyticsKeatext
    Likelihood to Recommend
    InMoment
    Its compatibility with Microsoft Excel makes it a great platform. It is a powerful tuning, workbench, and reporting application that resides within Microsoft Excel. This ability helps data analysts instantly gain actionable and valuable insights.
    Incentivized
    Read full review
    Keatext
    Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.
    Incentivized
    Read full review
    Pros
    InMoment
    • assign sentiment score
    • word cloud
    • Categorization
    • multilingual
    • has good visualization
    Incentivized
    Read full review
    Keatext
    • You can detect or analyze feelings in French, Italian, Arabic, and English.
    • You can classify text and comments in different languages.
    • Easy to use for both professionals and non-professionals.
    • Use analytics to gain deep insight into what's happening on social media platforms.
    • Simple interface.
    Incentivized
    Read full review
    Cons
    InMoment
    • Sentence parsing can be even better
    • Sometimes cant predicts the sentiments
    • Reporting can be even better with best histograms and diagrams
    • Dash is somewhat difficult to understand
    Incentivized
    Read full review
    Keatext
    • It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.
    Incentivized
    Read full review
    Alternatives Considered
    InMoment
    It offers extensive text analysis capabilities and you can easily create a visual representation.
    Incentivized
    Read full review
    Keatext
    We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries.
    Incentivized
    Read full review
    Return on Investment
    InMoment
    • Diffbot content extraction
    • The application integrates text analysis efficiently. I can identify changes and detect trends by evaluating posts, comments, tweets and other documentation on social media platforms and in the digital realm in general.
    Incentivized
    Read full review
    Keatext
    • Keatext allows the creation of custom tests to meet the needs of each business.
    • Automate UX research for scalability.
    • Provides analytical data in addition to tracking user experience.
    Read full review
    ScreenShots

    Keatext Screenshots

    Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets