TrustRadius

InMoment Text Analytics vs. Keatext

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InMoment Text Analytics
Score 9.0 out of 10
N/A
InMoment’s text analytics, powered by our Lexalytics, is a software-as-a-service specializing in cloud-based text analytics and sentiment analysis. The tool unlocks insights and sentiment analysis from large amounts of unstructured text.
$999
per month
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Pricing
InMoment Text AnalyticsKeatext
Editions & Modules
System Cost
$10,000.00
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
Offerings
Pricing Offerings
InMoment Text AnalyticsKeatext
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
InMoment Text AnalyticsKeatext
Considered Both Products
InMoment Text Analytics

No answer on this topic

Keatext
Zheng Khoo | TrustRadius Reviewer
Zheng Khoo
Digital Marketing Specialists
Chose Keatext
Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single …
Best Alternatives
InMoment Text AnalyticsKeatext
Small Businesses
IBM Watson Studio
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Score 10.0 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
PG Forsta HX Platform
PG Forsta HX Platform
Score 8.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 8.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
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User Ratings
InMoment Text AnalyticsKeatext
Likelihood to Recommend
9.0
(4 ratings)
9.1
(6 ratings)
User Testimonials
InMoment Text AnalyticsKeatext
Likelihood to Recommend
InMoment
Its compatibility with Microsoft Excel makes it a great platform. It is a powerful tuning, workbench, and reporting application that resides within Microsoft Excel. This ability helps data analysts instantly gain actionable and valuable insights.
Brice Tan | TrustRadius Reviewer
Brice Tan
Software Engineer
Read full review
Keatext
Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.
Zheng Khoo | TrustRadius Reviewer
Zheng Khoo
Digital Marketing Specialists
Read full review
Pros
InMoment
  • assign sentiment score
  • word cloud
  • Categorization
  • multilingual
  • has good visualization
Jasmeet S Babra | TrustRadius Reviewer
Jasmeet S Babra
Marketing Data Analyst
Read full review
Keatext
  • You can detect or analyze feelings in French, Italian, Arabic, and English.
  • You can classify text and comments in different languages.
  • Easy to use for both professionals and non-professionals.
  • Use analytics to gain deep insight into what's happening on social media platforms.
  • Simple interface.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
Read full review
Cons
InMoment
  • Sentence parsing can be even better
  • Sometimes cant predicts the sentiments
  • Reporting can be even better with best histograms and diagrams
  • Dash is somewhat difficult to understand
Dnyanoba Madrewar | TrustRadius Reviewer
Dnyanoba Madrewar
Deputy Manager
Read full review
Keatext
  • It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.
Sharon Khoo Tan | TrustRadius Reviewer
Sharon Khoo Tan
Human Resources Director
Read full review
Alternatives Considered
InMoment
It offers extensive text analysis capabilities and you can easily create a visual representation.
Alonso Cienci | TrustRadius Reviewer
Alonso Cienci
Java Software Engineer
Read full review
Keatext
We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries.
Anjali Nair | TrustRadius Reviewer
Anjali Nair
content writer specialist
Read full review
Return on Investment
InMoment
  • Diffbot content extraction
  • The application integrates text analysis efficiently. I can identify changes and detect trends by evaluating posts, comments, tweets and other documentation on social media platforms and in the digital realm in general.
Brice Tan | TrustRadius Reviewer
Brice Tan
Software Engineer
Read full review
Keatext
  • Keatext allows the creation of custom tests to meet the needs of each business.
  • Automate UX research for scalability.
  • Provides analytical data in addition to tracking user experience.
Gonzalo Bayona Camiletti | TrustRadius Reviewer
Gonzalo Bayona Camiletti
Software Engineer
Read full review
ScreenShots

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets