InMoment Text Analytics vs. Keatext

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InMoment Text Analytics
Score 9.0 out of 10
N/A
InMoment’s text analytics, powered by our Lexalytics, is a software-as-a-service specializing in cloud-based text analytics and sentiment analysis. The tool unlocks insights and sentiment analysis from large amounts of unstructured text.
$10,000
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Pricing
InMoment Text AnalyticsKeatext
Editions & Modules
System Cost
$10,000.00
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
Offerings
Pricing Offerings
InMoment Text AnalyticsKeatext
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
InMoment Text AnalyticsKeatext
User Ratings
InMoment Text AnalyticsKeatext
Likelihood to Recommend
9.0
(0 ratings)
9.1
(0 ratings)
User Testimonials
InMoment Text AnalyticsKeatext
Likelihood to Recommend
If you are a basic license user, semantria does well and presents analysis quickly. After the analysis, it creates multiple tabs with different views of the data and some visualizations and graph analysis also. The graph analysis and node connector graph is very useful. Their algorithm is very strong and it gives correct sentiment score even for neutral statements. I didnt get to use the API version of semantria so have no comments about that. Upon reading online about it, i found that the integration takes a while .
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Keatext is ideal for analyzing customer texts and comments regardless of language, improving advertising and understanding the needs of each customer.
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Pros
  • It offers some of the strongest integration options, including Java, PHP, Python, and .NET/C# bindings.
  • Provides full access to fine-tune every NLP and text analytics feature.
  • Linguistic categorization.
  • It can process more than 200 tweets per second while scaling from single process cores to entire data centers.
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  • Detailed Report & Analysis
  • GUI Dashboard with advance features
  • Live chat support feature
  • Survey & Easy integration options
  • Artificial Intelligence features
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Cons
  • It is an excellent platform for small and medium businesses but it is really expensive.
  • Does not offer plugins with WordPress.
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  • Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service.
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Alternatives Considered
Lexalytics is a Microsoft Excel text and sentiment analysis plugin for surveys and social media. With Lexalytics, I can log into my SurveyMonkey account directly in Excel and import data for analysis. I can also choose which columns of data to import so that it only parses what I want.
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Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single perspective.
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Return on Investment
  • Saves lot time as it also gives the sentiments of our products from a pile of data
  • Tells us about the geographic locations where our product has a best future
  • Tells us about the customers experience vs what we have delivered.
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  • I decided to implement Keatext due to its extensive list of integrations. The Keatext integration allows me to import my surveys instantly from my SurveyMonkey account, providing a 360º view to identify and improve the experience of my clients.
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ScreenShots

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets