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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
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InMoment Text Analytics | Score9 out of 10 | N/A | InMoment’s text analytics, powered by our Lexalytics, is a software-as-a-service specializing in cloud-based text analytics and sentiment analysis. The tool unlocks insights and sentiment analysis from large amounts of unstructured text. | $999 per month |
Keatext | Score8.8 out of 10 | Enterprise companies (1,001+ employees) | Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses… | $550 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| InMoment Text Analytics | Keatext | |
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| Considered Both Products | No answer on this topic | |
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| Would buy again | ||
No answers on this topic | 100% Would buy again 6 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 100% Delivers good value for the price 6 Answers | |
| Happy with the feature set | ||
No answers on this topic | 100% Happy with the feature set 6 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 100% Lived up to sales and marketing promises 6 Answers | |
| Implementation went as expected | ||
No answers on this topic | 100% Implementation went as expected 6 Answers | |
| InMoment Text Analytics | Keatext | |
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| Likelihood to Recommend | 9.0 | 9.1 |
| InMoment Text Analytics | Keatext | |
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| ScreenShots | Keatext Screenshots |